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Product & services pricing
4.13/5
Chance of future purchase:
4.00/5
Shipping & packaging:
3.77/5
Customer service:
3.73/5
Return/Replacement policy:
3.20/5

Verified
4/5

2023-08-25

New Tech 243

"The Goldstar website was very easy to use. They had amazing prices and shipping was practically free, even for 150 pound sewing machine. My only complaint is the tracker did not work for me so I was unsure of when my machine would arrive. I contacted goldstar and they quickly responded that my machine was on its way. "

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Rep reply posted 2023-08-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! We are happy your machine arrived safely, our apologies for the confusion with the tracker. Thank you for your review!”


Verified
3/5

2023-08-23

Hole punch doesn't work

"Hole punch couldn't cut a single hole. I emailed about the problem, and was offered no solution except to call. The grommets and die set worked as expected, but the manual hammer style hole punch was worthless. No replacement or resolution offered by Gold Star. I would have expected a replacement punch to be sent."

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Rep reply posted 2023-08-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear that items in your order are not working as expected! I just sent you a private message with a couple of follow up questions so I know how best to help. Thank you for your review!”


Verified
5/5

2023-08-21

Julie foot

"The foot I got fit perfectly ! Thank you and thanks for the great customer service!!!"

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Rep reply posted 2023-08-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our team was able to help you resolve the issue with your order! Thank you for your review!”


Verified
5/5

2023-08-21

Tagging tool

"Great product, pricing and service"

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Rep reply posted 2023-08-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-08-19

Write A Review

"Everything is good. Thanks"


Rep reply posted 2023-08-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything went well and that you enjoyed your experience with us! Thank you for your review!”


Verified
1/5

2023-07-20

Would not do business with again

"The $500 item did not work at all. I called twice for support and never got a call back. Returned product and my only got a $400 refund. After the company replied here, I have reached out to them about 5 times. They do not respond to calls or emails.
DO NOT BUY ANYTHING FROM THIS COMPANY.
Janelle Robinson
Order # 149273
"

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Rep reply posted 2023-07-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Hello! We are very sorry about the confusion with your order. I just sent you a private message with a couple of follow up questions so I know how best to help you with this case. I look forward to hearing back from you!”


Verified
5/5

2023-08-10

Great transaction

"I was able to purchase my products at a reasonable cost. Shipping was very fast."

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Rep reply posted 2023-08-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you were able to find what you needed with us! Thank you for your review!”


Verified
1/5

2023-08-09

Waiting for order 16 days and counting...

"I ordered a couple packages of sewing machine needles and a small repair part for a sewing machine. I live in Canada and got charged $16 USD for shipping, and it still hasn't arrived 16 days later. Not impressed at all."

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Rep reply posted 2023-08-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for your order's shipping delay! I just sent you a private message with a couple of follow up questions so I know how best to help with your case. Thank you for your feedback!”


Verified
5/5

2023-08-09

All parts as advertised

"Ordered what I needed online and was promptly delivered. EZPZ"

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Rep reply posted 2023-08-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us and that everything arrived safely! Thank you for your review!”


Verified
5/5

2023-08-07

Snaps go in like buttah!

"I ordered the heavy duty press on the recommendation of a friend. It works so smoothly! I'll be trying rivets next."

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Rep reply posted 2023-08-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are enjoying the heavy duty press! It is a great machine. Thank you for your review!”


Verified
5/5

2023-08-07

Always Excellent!

"Excellent customer service and they always have everything I need. Highly recommend!!"

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Rep reply posted 2023-08-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so happy to hear our customer service team was able to help you find what you needed!”


Verified
5/5

2023-08-06

Thanks

"Surprise. These little bobbins are hard to find per Google search. I though bobbins would be easy to find."

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Rep reply posted 2023-08-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you found the bobbins you needed with us! Thank you for your review!”


Verified
5/5

2023-08-06

Seam Ripper

"Great product - I'm glad they sell and it works well for ripping out sewing mistakes. It arrived quickly too."

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Rep reply posted 2023-08-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear your order arrived quickly and safely!”


Verified
2/5

2023-08-04

Could not return

"I recd the item after 1 week and was told returns are only accepted within 7 days!. "

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Rep reply posted 2023-08-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you were unhappy with your order! Thank you for your review and feedback. I just sent you a private message asking for more details about your case. I look forward to hearing back from you!”


Verified
5/5

2023-08-02

5 stars

"Great service, great products!"

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Rep reply posted 2023-08-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you! We are so glad to hear you enjoyed your experience with us, thank you for your review!”