"My order was well-packaged, and promptly delivered. I tested the item and it worked fine. I haven’t had a chance to test it on delicate material yet but, so far, it is exactly what I was looking for. What really helped me to decide on this brand was when I viewed the extremely informative video. "
"Selection, shipping and cost was terrific. Items were a good value. Thought I was shorted one, but customer service immediately responded to my email and I actually received more than ordered ( ordered a 5 pack and got three 2-packs.) Already referred a friend. "
“Thank you so much for your review and for recommending us to a friend! We are so glad to hear our customer service team was able to make sure you received what you needed.”
"Fast processing order! I am happy
"
“We are very glad to hear you are happy with your order! Thank you for your review and feedback!”
"The pieces (2) that I ordered did not fit my machine as I was told they would. Contacted the company who told me I could return both pieces and get a refund. Said they would send out a mailing label. After two calls and three weeks I have not received a mailing label and I am out my money. "
“We are very sorry for the confusion with your order and for the poor communication on our part! I just sent you a private message with a couple of follow up questions so I know how best to help you with your case. I trust we can resolve this issue together soon!”
"I bought several different color rings for making purses and bags. Great product at a great price."
“We are so glad to hear you are happy with the rings you bought! Thank you for your review!”
"Got 4, 12000 yard spools of 100% cotton thread in white. Quilt alot so need spools which last. "
“We are so glad we had what you needed and that you enjoyed your experience with us! Thank you for your review!”
"Was on the hunt for garment fasteners 1/4" and 1 1/2" - Googled the information and located a company close by. Jessie has great customer service, engaged and understood my layman's descriptions for what we needed. Helped me walk through the online store and We are a team going forward ! They had everything we needed and great prices. THANKS AGAIN !!! "
“We are so glad to hear you enjoyed your experience with us and that Jessie was able to find what you were looking for! Thank you for your review, and we look forward to having you shop with us again in the future!”
"Customer service is exellente "
“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”
"The sewing plate I ordered didn’t fit as good as the original.
It did arrive faster than expected "
“We are glad to hear your order arrived quickly and safely, but are sorry that it didn't fit as expected! Please reach out to our customer service team if you have any questions about your order, we are always happy to help. Here's our contact information:
Tel: 1.800.868.4419
Email: help@goldstartool.com”
"First time user of the Online Ordering to get a product that is hard to get without exorbitant shipping fees. Its nice to find a place where you spend all you need on the product without added costs! Thank you! "
“Our pleasure! We are so glad to hear you enjoyed your experience with us! Thank you for taking the time to leave us a review. ”
"I ordered a dress form and it was delivered in about a week. It is exactly as described. Great company!!"
“We are so glad to hear that your ordered arrived quickly and safely! Thank you for your review.”
"After weeks of shopping online and on foot for a specialized widget for a unique application, I had settled for an adequate solution. Then up popped GoldStar's website and its huge variety of metal loops and hoops. I found just what I wanted (better than I ever expected, in fact). It appeared to meet my structural requirements, the widget and especially its weld looked smooth and polished (important for running webbing through it under tension), the size selection was amazing and important, and it even came in colors.
Oh, boy, I thought; what's this going to cost? Am I going to pay a few bucks each (I just needed two) plus $10 in shipping? Not to worry. 99 cents per widget, no sales tax, and 99 cents shipping. I upped my quantity to 6 just in case, and hoped they worked as good as they looked.
Their 6-day delivery promise would hold me up a bit, but again ... not to worry. They arrived in three days, looked flawless, and perform perfectly. I almost felt guilty about having jerked their chain for such a small purchase. Their service, product line, product quality, price, and delivery each earned 5 stars. I guess that's 25 stars, isn't it?
I have zero connection with GoldStar or any of its people. I simply enjoy giving credit when it's well deserved.
Thanks, GoldStar.
HOWEVER: If ResellerRatings' worrisome "account statement" leads to a barrage of spam from ResellerRatings* or any associated businesses, I'm going to replace this review with a single star and a nasty review. Here goes nothing: SUBMIT.
* UPDATE: AS EXPECTED, RESELLER RATINGS HAS BEGUN SPAMMING ME ALMOST EVERY DAY. GOLDSTAR NEEDS TO FIRE THEM AND CONTRACT A LEGITIMATE RATING SOURCE. I HAD GIVEN GOLDSTAR 5 STARS, BUT RESELLER RATINGS' OBNOXIOUS BEHAVIOR DRAGS GOLDSTAR'S RATING INTO THE TOILET WHEN THE COST AND SERVICE INCLUDE RR'S HARASSMENT. ON THE PLUS SIDE, GOLDSTAR PROMISED TO LOOK INTO IT AND DISCUSS THE PROBLEM WITH RESELLERRATINGS NEXT WEEK. (Good luck with that; RR is rated as a scam on legitimate review sites.)"
“Thank you very much for your lovely review! We are so glad to hear your shopping experience with us went smoothly and that your order arrived quickly and safely. We love hearing from our customers, thank you again and best wishes!”
"I needed some special glue for a project, and they had it at a great price, thanks a lot."
“We are so glad to hear we had the item you needed and that you enjoyed your experience with us! Thank you for your review!”
"I have a New Tech GC9000C Industrial sewing machine now for 9 years. It works still like brand new. Never once have any problems. I have purchased, interfacing, sewing notions, threads, rivet presses, dies and so much more, and never had no problems.
The customer service here is always on top of all your questions and always eager to help you find what you need.
I highly recommend this business. I've been shopping here now 12 years and always returning! Want the best? You got it all right here. "
“Thank you so much for your review and kind words, Laura! We appreciate your business and are happy to hear you enjoy shopping with us!”
"It was so easy to order and shipping was pretty fast , the snaps are awesome way better than I expected!! Love them and I definitely will be a repeat customer!! "
“Thank you so much for your review and feedback! We are very glad to hear you enjoyed your experience and that you plan on shopping with us again in the future!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are so glad to hear that you order arrived quickly and safely! It's so good to hear that you enjoyed our tutorial videos and that your order is working well. Thank you for your review!”