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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
1/5

2023-05-20

Bad Press; Returned Item; Didn't Refund; Bad Customer Service

"Rude "customer service". The presses they sell are garbage. I paid to return the item, signature confirmation and all, and still didn't get a refund. I'm disputing the charges now. We'll see what happens. "

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Rep reply posted 2023-05-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear you had a poor experience with us! I just sent you a private message with a couple of follow up questions about your case. I trust we can resolve this issue together!”


Verified
5/5

2023-05-20

Fast delivery

"Exactly what I needed fast! Wonderful product!"

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Rep reply posted 2023-05-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear we had what you needed and that you are enjoying your purchase! Thank you for your review!”


Verified
5/5

2023-05-15

Very happy

"Easy , fast , trustworthy "

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Rep reply posted 2023-05-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you enjoyed your experience with us!”


Verified
5/5

2023-05-15

Good quality snaps

"I ordered the snap installation tool, dies, and snaps. All items were well packaged and received in a speedy time."

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Rep reply posted 2023-05-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear everything was packed well and arrived safely. Thank you for your review and for shopping with us!”


Verified
5/5

2023-05-15

Wonderful

"Wonderful prices and fast shipping!"

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Rep reply posted 2023-05-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your ordered arrived safely! Thank you for your review!”


Verified
5/5

2023-05-13

"I work with this company for the first time. And my experience is very good."


Rep reply posted 2023-05-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind words and review! We are so glad to hear you enjoyed your first experience with us. We look forward to having you shop with us again in the future!”


Verified
5/5

2023-05-13

Excellent service!

"The tool I got from them, very nice and works great!!"

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Rep reply posted 2023-05-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear the tool you purchased from us is working great! Thank you for your review!”


Verified
5/5

2023-05-11

Good item

"great doing business with."


Rep reply posted 2023-05-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-05-11

Great Service

"TLDR: AMAZING SERVICE AND FAST SHIPPING AND GREAT PRODUCTS
WOW! I am SO FLIPPING impressed by this company! I was in charge of doing fish headbands for our schools Seussical the Musical. I needed decent headbands that would fit 5 year olds. I looked everywhere and finally Goldstar Tool showed up in my search. I was a bit hesitant....as one is now a days with all the horrible service and scam sites. But the site passed inspection and I found a great price on headbands. BUT THAT'S NOT THE END OF THE STORY!!!! TWIST.....DUN DUN DUUUUUNNNN......They were out of the headbands I had ordered. Do you know how I know.....??? I GOT A PHONE CALL FROM AN ACTUAL PERSON! Not an email...... AND THIS PERSON SPENT THE TIME TO CHECK STORAGE TO MAKE SURE I GOT THE HEADBANDS I NEEDED! My concerns were not over because then I was worried that I wouldn't get them in time..... THEY CAME 2 DAYS LATER! So...I just want to say THANK YOU GOLDSTAR TOOL...AND THE PERSON THAT CALLED ME! Our headbands turned out beautifully!
"

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Rep reply posted 2023-05-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your team was able to help you get the headbands you needed and that they arrived quickly! Thank you so much for your kind review!”


Verified
5/5

2023-05-10

Repeat buyer

"I’ve often ordered from Goldstar and never been disappointed in their goods or their promptness in delivery. Shipping charges are excellent! That’s why I’m a repeat buyer."


Rep reply posted 2023-05-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and for being a repeat buyer! We are glad to hear you enjoy shopping with us!”


Verified
5/5

2023-05-05

My issue has been resolved

"My issue with GoldStar has been resolved.
I thank everyone involved. I am looking forward to business with them in the future!!!
"

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Rep reply posted 2023-05-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team was able to help you resolve this issue! Thank you so much for your patience and for updating your review. We appreciate your feedback and we look forward to having you shop with us again in the future!”


Verified
5/5

2023-05-04

Great service

"Got the part quickly and accurately. Will do business again."

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Rep reply posted 2023-05-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you received your part quickly and safely! Thank you for your review!”


Verified
5/5

2023-05-01

Great selection and good service

"Happy that this company had what I needed for my client"


Rep reply posted 2023-05-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that we had what you were looking for, and that you enjoyed your experience! Thank you for your review!”


Verified
5/5

2023-05-01

Awesome

"Bought from them this time a 1/4 inch punch set for my Goldstar grommet press machine. Now when I am punching out holes for the grommets its quite, rather than using a hammer and punching out holes by hand."

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Rep reply posted 2023-05-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“The inch punch set is amazing! We are so happy to hear you are enjoying it. Thank you for your review!”


Verified
5/5

2023-04-30

Quality products with great value.

"Shipments are always on time.
My go to place for sure.
"


Rep reply posted 2023-05-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear that your shipments always arrive on time! Thank you for making us your go-to place!”