"Thanks for the screened/vented grommets and solid customer support."
"Easy way to find the parts and good delivery time "
“We are glad to hear you enjoyed your shopping experience with us and that everything arrived on time. Thank you for your review!”
"The part fit great, and arrived early!"
“Thank you for your review! We are very glad to hear the part arrived quickly and that it fit!”
"Always prompt professional service. "
“We are so glad to hear you enjoy shopping with us! Thank you for your review!”
"As always, my item was shipped quickly and just what I needed. "
“We are so glad to hear that your order arrived quickly and safely! Thank you for shopping with us, and for your review!”
"FAST DELIVERY! Love my press dies! Thank you, Gold Star, AGAIN you did not disappoint me! "
“We are so glad to hear your order arrived quickly and safely! Thank you for your review and for shopping with us!”
"GoldStar Tool really impressed me. They had the best prices and shipped out the very next day. Machine works beautifully. Only complaint, absolutely no instructions in the box on how to put everything together. But fortunately the website has the correct downloads and videos. Will definitely work with them again."
“Thank you for your review and feedback! We are so glad to hear you enjoyed your experience with us and that your sewing machine works well. We hope to have you shop with us again in the future!”
"Thank you for this product. Seems like a very quality tool. And easy to use. "
“We are glad to hear you are enjoying your order! Thank you for your review and we look forward to having you shop with us in the future!”
"Great service and great products very helpful "
“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”
"Goldstar always sends my orders quickly and their quality is excellent."
“We are so glad to hear your orders have always arrived quickly and safely! Thank you for your review!”
"They were on spring break yet owner still was available to personal phone to help us set up! "
“Thank you for your review! We are so glad we were able to help you get set up. Best wishes!”
"I've ordered from them multiple times and shipping was fast. Most things work okay, but you do get what you pay for.
I ordered an automatic foot lifter and knee switch early January and both showed in stock. Never got tracking info after a few weeks, so I called multiple times. Everyone said they would check into it and call back, but would never get called back. A month later I got an email that said the tracking was "DROP SHIP BY DAVID", which didnt give me any real tracking info. I never got anything shipped to me. Tried multiple times over the following weeks and kept getting the same run around.
After 2 months I called to cancel and wastold, I would be called back. Finally, David called back to say he would cancel if I wanted but was sure it shipped and would get me tracking info. He never called back again. After 3 more weeks I called in again and David said he emailed a tracking number, but I never did get one. He said he would put me on hold, go to his desk, and re-email the tracking number.
Rather than put me on hold, he hung up on me. I called back and then he put me on hold. He picked up after 5 min and said he was still looking for the tracking info and then hung up again. I finally had enough and decided to dispute the charge with my bank.
It's such a shame because goldstar had been a good place to quickly get small sewing accessories for me for over a year and half, but this was the last straw for me. "
“We are very sorry for all the confusion with your order and for the poor communication on our part! I just sent you a private message with a couple of follow up questions about your case so I know how best to help. Our apologies again!”
"It is hard to say a lot about snaps, but these were shipped quickly and did the job I needed. The price was good too."
“We are very glad to hear your order arrived quickly and safely! Thank you for your review!”
"Purchased a new machine, table, and accessories and it was all delivered so quickly! Great price, great service, very happy with my Juki DNU-1541 purchase. I wish assembly instructions were included for the table, servo, and needle positioner but there are plenty of videos available online to get you through it, just takes some digging."
“Thank you for your review and feedback! We are so glad to hear you are happy with your Juki DNU-1541!”
"I ordered a few things from Gold Star and they called me to make sure they were sending me the correct item! I thought that was going above and beyond to ensure my satisfaction. My items arrived promptly after traveling across country from California to Florida in only two days! I'm always impressed by the quality of their products and their prompt service. "
“Thank you for your review and feedback! We are so glad to hear you are happy with your order and that you enjoyed your experience with us. Best wishes!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“Thank you for your review! We are very happy to hear that our customer service team was able to help you with your order and that you found what you needed. We look forward to having you shop with us again in the future!”