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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2023-04-07

Excellent service.

"As always, my item was shipped quickly and just what I needed. "

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Rep reply posted 2023-04-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that your order arrived quickly and safely! Thank you for shopping with us, and for your review!”


Verified
5/5

2023-04-04

Spring snap dies

"FAST DELIVERY! Love my press dies! Thank you, Gold Star, AGAIN you did not disappoint me! "

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Rep reply posted 2023-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your order arrived quickly and safely! Thank you for your review and for shopping with us!”


Verified
5/5

2023-04-04

Amazing company

"GoldStar Tool really impressed me. They had the best prices and shipped out the very next day. Machine works beautifully. Only complaint, absolutely no instructions in the box on how to put everything together. But fortunately the website has the correct downloads and videos. Will definitely work with them again."

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Rep reply posted 2023-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear you enjoyed your experience with us and that your sewing machine works well. We hope to have you shop with us again in the future!”


Verified
5/5

2023-04-03

Golden Tool

"Thank you for this product. Seems like a very quality tool. And easy to use. "

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Rep reply posted 2023-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you are enjoying your order! Thank you for your review and we look forward to having you shop with us in the future!”


Verified
5/5

2023-04-03

Great service

"Great service and great products very helpful "

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Rep reply posted 2023-04-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-03-31

Great accurate service

"Goldstar always sends my orders quickly and their quality is excellent."

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Rep reply posted 2023-03-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your orders have always arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-03-30

Great service!

"They were on spring break yet owner still was available to personal phone to help us set up! "

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Rep reply posted 2023-03-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad we were able to help you get set up. Best wishes!”


Verified
1/5

2023-03-28

Great when ordering in stock items online, but horrible customer service

"I've ordered from them multiple times and shipping was fast. Most things work okay, but you do get what you pay for.

I ordered an automatic foot lifter and knee switch early January and both showed in stock. Never got tracking info after a few weeks, so I called multiple times. Everyone said they would check into it and call back, but would never get called back. A month later I got an email that said the tracking was "DROP SHIP BY DAVID", which didnt give me any real tracking info. I never got anything shipped to me. Tried multiple times over the following weeks and kept getting the same run around.

After 2 months I called to cancel and wastold, I would be called back. Finally, David called back to say he would cancel if I wanted but was sure it shipped and would get me tracking info. He never called back again. After 3 more weeks I called in again and David said he emailed a tracking number, but I never did get one. He said he would put me on hold, go to his desk, and re-email the tracking number.

Rather than put me on hold, he hung up on me. I called back and then he put me on hold. He picked up after 5 min and said he was still looking for the tracking info and then hung up again. I finally had enough and decided to dispute the charge with my bank.

It's such a shame because goldstar had been a good place to quickly get small sewing accessories for me for over a year and half, but this was the last straw for me.
"

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Rep reply posted 2023-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for all the confusion with your order and for the poor communication on our part! I just sent you a private message with a couple of follow up questions about your case so I know how best to help. Our apologies again!”


Verified
5/5

2023-03-27

Just what I ordered

"It is hard to say a lot about snaps, but these were shipped quickly and did the job I needed. The price was good too."


Rep reply posted 2023-03-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very glad to hear your order arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-03-27

Excellent purchase!

"Purchased a new machine, table, and accessories and it was all delivered so quickly! Great price, great service, very happy with my Juki DNU-1541 purchase. I wish assembly instructions were included for the table, servo, and needle positioner but there are plenty of videos available online to get you through it, just takes some digging."

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Rep reply posted 2023-03-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear you are happy with your Juki DNU-1541!”


Verified
5/5

2023-03-25

Great Products and Service!

"I ordered a few things from Gold Star and they called me to make sure they were sending me the correct item! I thought that was going above and beyond to ensure my satisfaction. My items arrived promptly after traveling across country from California to Florida in only two days! I'm always impressed by the quality of their products and their prompt service. "


Rep reply posted 2023-03-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear you are happy with your order and that you enjoyed your experience with us. Best wishes!”


Verified
5/5

2023-03-25

Great Prices and Fast Delivery

"I’ve ordered drafting supplies twice now from GoldStar. Their prices are the best and packing was perfect. No one can beat their shipping rates either. I’m a fan. "

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Rep reply posted 2023-03-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you enjoyed your experience with us!”


Verified
1/5

2023-03-24

Terrible Experience - POOR OWNERSHIP

"DONT DO BUSINESS WITH THIS COMPANY!!!! The owner David Akhamzadeh is a SCAMMER, Unethical, RUDE and just an overall horrible person. They have been giving me the runaround for over 3 weeks now for 5 spare parts on Consew 29B they sold me. The owner himself threatened me, that he was going to cancel my order because i asked for compensation for lost time. Everytime i called (over 6 times) over the course of 3 weeks, I was given the runaround on parts , delayed because of Consew, "someone forgot to put in my order", "USPS doesnt give tracking", "oh , we have the part now, im going to send now" (never sent). Overall waste of time, don't ever shop with this company. "

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Rep reply posted 2023-03-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for all the confusion with your order and for the poor communication on our part! Thank you for your review and providing us with feedback about your experience. Our apologies again, and we wish you the best!”


Verified
4/5

2023-03-24

Good service

"The experience with the person on the phone was great, however the ruler I ordered was bent when received. "

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Rep reply posted 2023-03-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear that the ruler you ordered arrived bent! Thank you for your review and feedback. We are happy to hear you enjoyed our customer service team; please feel free to reach out to us if you have any questions.
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2023-03-23

Good

"Quick and efficient love my cutter "


Rep reply posted 2023-03-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you are enjoying your cutter! Thank you for your review, and for shopping with us!”