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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
4/5

2023-02-08

Good product, customer service needs work

"The product was fine but they charged me 3 times for my purchase, I sent multiple emails to their customer service email with no response. It’s unfortunate because I would much rather source my tools from somewhere like Goldstar rather than Amazon or something but the lack of customer service is off-putting :( i’m going to have to contact my card company and hope they can get my refund for me. "

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Rep reply posted 2023-02-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order and the lack of communication on our part! I just sent you a private message with a couple of questions about your case, so I know how best to help. Thank you for your review!”


Verified
1/5

2023-02-07

Bate and Switch - Website shows a quality product and they send you a poor quality item.

"Goldstar shows a great product on their website and sends you a poor quality similar product. Their customer service denies that the picture is not representative of the product the sent. They say they will provide a refund, after shipping the product back and paying a 20% restocking fee for delivering a poor quality product. Beware
Customer service not helpful and Jessi just made excuses.
"

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Rep reply posted 2023-02-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry about the confusion with your order, and the hassle with the return! I just sent you a private message with a few follow up questions about your case. Thank you for your feedback!”


Verified
5/5

2023-02-07

"Fast service and quality goods"

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Rep reply posted 2023-02-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you enjoyed your shopping experience with us! Thank you for your review!”


Verified
5/5

2023-02-07

Came quick, was just what I wanted

"Came quick, was just what I wanted. and the flat rate shipping of .99 was extra nice & suprising"

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Rep reply posted 2023-02-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us, and that your order arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-02-06

Thank you

"easy to order, fast shipping, great communication"


Rep reply posted 2023-02-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-02-06

Always fast delivery!

"Been a customer for 4 years. Always a good experience."

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Rep reply posted 2023-02-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review, and for being a loyal GoldStar Tool customer! We look forward to having you shop with us again in the future!”


Verified
5/5

2023-02-05

Great price, fast shipping

"Could not be happier with my purchase from Gold Star Tool. First of many I am sure!"

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Rep reply posted 2023-02-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We look forward to having you shop with us again in the future!”


Verified
5/5

2023-02-04

Great prices on products and fat shipping!

"The products I ordered were delivered quickly and are quality products. Shipment was very quick and everything packaged well. "

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Rep reply posted 2023-02-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that everything arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-02-04

Juki bobbin hook. All was great.

"It was supper as allways."

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Rep reply posted 2023-02-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and kind words! Best wishes!”


Verified
5/5

2023-02-03

Great experience

"Great quality and timely delivery. "

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Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very glad to hear your order arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-02-02

AMAZING

"They have amazing service and customer care very satisfied."

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Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-02-02

love this store

"We are a new sewing & leather business, it has really helped finding products at a much lower price than anywhere else. The staff has helped us with orders and questions, nothing but good things to say about this company thank you for helping us "


Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and kind words! We are so happy to hear that you've enjoyed shopping with us and that we've been able to help you out. We look forward to having you shop with us again in the future!”


Verified
5/5

2023-02-02

Fast service

"GoldStar Tool always does a great job of getting our order out right away. The website is easy to use from start to finish. Glad I found them for some of our Juki parts!"

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Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us and that you found our website easy to navigate! Thank you for your review and feedback!”


Verified
5/5

2023-01-27

Awesome rivet press

"Making bags and wallets this is great! Saw several ladies on YouTube that had them, found at GoldStar in a hot purple"

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Rep reply posted 2023-01-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are enjoying your rivet press! Thank you for your review, and happy sewing!”


Verified
2/5

2023-01-27

Sent wrong item.

"Sent wrong item. Made me sad.
"

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Rep reply posted 2023-01-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry about the confusion with your order! I just sent you a private message with some questions about your case. I look forward to hearing back from you and working together to resolve this issue. Best wishes!”