"Bought jukI industrial. Love it!"
"There isn’t any communication when they send the wrong item!!"
“We are very sorry for the confusion with your order and that we have been unresponsive! I just sent you a private message with a few follow up questions so I know how best to help you with your case. Thank you for your feedback, and I trust we can resolve this issue together soon.”
"Couldn’t be happier, I love everything about gold star and I’m so glad I found them!"
“Thank you so much for your review! We are glad to hear you enjoyed your experience with us. ”
"I ordered a sleeve ironing board for my sister. The shipping was 99¢, which was excellent, but I made the costly mistake of having it shipped to my home in Hawaii, then had to ship it to Oregon. I admit that foolish mistake only because I want to say that the item was beautifully packaged for shipping. It's been a while since I've seen something prepared that carefully. I was also able to see for myself that it is sturdy and well made. My sister, who will be using it primarily for crafting doll clothes, is extremely happy with it, and excited to get busy with a new project."
“We are so glad to hear you enjoyed your experience with us, and that your sister is happy with her ironing board! Thank you for your review!”
"Placed and order and need to return some of product it is broken and emailed 2 days ago to customer service to get an RMA to send back for a replacement, and I have not heard back. S585R 1/8" is broken and I need to return and get a new one. Order # 143746
Thanks,
Cindy Mardis"
“Thank you for sending this information, Cindy! I've reached out to our customer service team about your case, and sent you a private message with more information. We are sorry for the hassle with your order!”
"Things have been a little disorganized with the shipping of our package. Our package was shipped and the tracking said it was out for delivery but then it said there was a sortation delay and the package was heading to New York. Today it says the package is in NY and will be delivered by Monday, but I have no idea if it's coming back here to Kansas City. And when I called Goldstar Tool yesterday (2/22/23) to ask about where the package was I was told that it had only just shipped two days ago when my tracking said it shipped on the 16th. What is going on???"
“We are very sorry for the confusion with your order's shipping time! I just sent you a private message asking a couple of follow up questions so I know how best to help with your case. I trust we can resolve this together soon!”
"I'm always satisfied with Goldstar tools service and products. I have ordered from them several times."
"Changed their shipping rates after order was placed. Shady practice, shady company I would rather not do business with."
“We are very sorry about the confusion with your order! I just sent you a private message with a few follow up questions about your case so I know how best to help you. Thank you for your review!”
"They have the tools you need and didn't even know you needed. Always good to look again and watch the videos!"
“Thank you for your review and kind words! We are so glad to hear that you enjoy shopping with us, and that you find our videos helpful!”
"I ordered a straight edge and a binder applicator tool. They shipped separately. The last time I ordered a straight edge, the shipper had folded it at a 90° angle. This one looked like it had a slight Ben but when unpackaged it was perfect. Only issue was getting a tracking number but once I called it shipped the next day. Will shop with them again. "
“We are so glad to hear your order arrived safely and that you are happy with it! Thank you for your review and feedback, we look forward to having you shop with us again in the future!”
"I was looking for a specific foot for my sewing machine, not sure it even existed. I was able to determine the foot Gold Star has was the one I needed, and it was here super fast! Thanks!"
“We are so glad we had the foot you needed, and that your order arrived quickly and safely! Thank you for your review!”
"The product was fine but they charged me 3 times for my purchase, I sent multiple emails to their customer service email with no response. It’s unfortunate because I would much rather source my tools from somewhere like Goldstar rather than Amazon or something but the lack of customer service is off-putting :( i’m going to have to contact my card company and hope they can get my refund for me. "
“We are very sorry for the confusion with your order and the lack of communication on our part! I just sent you a private message with a couple of questions about your case, so I know how best to help. Thank you for your review!”
"Goldstar shows a great product on their website and sends you a poor quality similar product. Their customer service denies that the picture is not representative of the product the sent. They say they will provide a refund, after shipping the product back and paying a 20% restocking fee for delivering a poor quality product. Beware
Customer service not helpful and Jessi just made excuses. "
“We are very sorry about the confusion with your order, and the hassle with the return! I just sent you a private message with a few follow up questions about your case. Thank you for your feedback!”
"Fast service and quality goods"
“We are glad you enjoyed your shopping experience with us! Thank you for your review!”
"Came quick, was just what I wanted. and the flat rate shipping of .99 was extra nice & suprising"
“We are so glad to hear you enjoyed your experience with us, and that your order arrived quickly and safely! Thank you for your review!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are so glad to hear you are enjoying your Juki industrial sewing machine! Jukis are fantastic. Thank you for your review.”