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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2023-01-26

Great quality, fast shipping

"Very easy experience to purchase, and exceptionally fast shipping. Will buy again!"

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Rep reply posted 2023-01-26
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-01-25

Great Experience

"So happy I found Gold Star. My go-to for anything I need for bagmaking. They ship FAST, and customer service was so very helpful. Thank you!"

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Rep reply posted 2023-01-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review!”


Verified
1/5

2023-01-24

Terrible customer service

"Machine was touted as a 12" but the blade isn't quite 12. I asked if I could send the blade back for a partial refund but the manager David was irrational over the phone. He said he would call me right back and never did. I called the company about 5 times trying to remedy the situation and I might as well have been calling the DMV."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order, and for the poor communication on our part! I've just sent you a private message asking a few follow up questions so I can better help with your case. Thank you for your review and feedback!”


Verified
5/5

2023-01-24

No complaints fast service great buy

"Will continue to do business with Gkld Star"


Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We look forward to having you shop with us again in the future!”


Verified
4/5

2023-01-24

Nice product

"I like the product though I haven’t used it yet. Service was great. Only issue was I was not sent the color I ordered."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad you enjoyed your shopping experience with us, but are sorry about the mix-up with the color. If you need any help, please feel free to reach out!
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2023-01-24

great

"All was good. Quick delivery"

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear everything arrived quickly and safely.”


Verified
5/5

2023-01-24

Super fast shipping

"Great to deal with … super fast shipping and reasonable…."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-01-23

Good pricing

"The hardware I purchased is really nice for the pricing "

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you are enjoying the items you purchased! Thank you for your review!”


Verified
5/5

2023-01-23

I love how fast they ship!

"I had some order deadlines and goldstar shipped my buckles so fast! Thanks guys! "

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your items arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-01-22

Great Service

"Great prices. Items were shipped same day as ordered. The items appear to be of good quality. I plan to make future purchases."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad everything arrived quickly and safely!”


Verified
5/5

2023-01-22

All of the presser feet fit my juki TL18 QVP. Thank you

"Fast delivery, fair price"

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Glad everything fits and that you enjoyed your experience! Thank you for your review!”


Verified
5/5

2023-01-21

First time at GoldStar and happy with the selection

"Finding certain supplies can be difficult but found everything I needed here. Hoping my order has quality fasteners! also ordered a trial piece of canvas to see how it feels. Happy to have found a new site for supplies. "

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you found us, and that you enjoyed your shopping experience! Thank you for your review!”


Verified
5/5

2023-01-19

Part does not work but Goldstar is handling this for me

"Emailed company. No reply sending faulty part back today 1/20/23 I heard back and I am very happy with the response I received "

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Rep reply posted 2023-01-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team is helping you return your part and resolve the issue! Thank you for your new review, and for shopping with us!”


Verified
5/5

2023-01-20

Best place I had never heard of.

"I have only bought metal parts for making my dog's collars (the plastic are too weak) and honestly I am mind blown. anything I need I will always check this site first. It's my new go to before etsy and amazon. Plus super cheap prices and shipping costs. 100% worth it. The triglide, orings, drings, and buckles I got are absolutely beautiful."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you've enjoyed shopping with us, and that we have the items you need! Thank you for your review!”


Verified
5/5

2023-01-20

Great Company

"Great products, fast shipping and awesome pricing. Couldn’t ask for a better experience. I will continue doing business with gold star for many years to come."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We appreciate you choosing GoldStar Tools, and we look forward to having you shop with us again in the future!”