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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-12-18

Excellent

"Shipped within hours snd I had my order in less than a week from CA to NY."


Rep reply posted 2022-12-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear your order arrived quickly and safely! Thank you for your review, and happy holidays!”


Verified
5/5

2022-12-18

What I needed!

"I am glad I found you. The clasps I bought were what I needed, when I needed them!"

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Rep reply posted 2022-12-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you found us, too! Thank you for the review, and we are happy to hear you enjoyed your experience with us. Happy holidays!”


Verified
5/5

2022-12-16

Would repurchase from!

"Prices were solid, items were well packaged, shipped promptly, and exactly as described. Looking forwards to buying from again! "

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Rep reply posted 2022-12-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are pleased to hear you enjoyed your shopping experience with us. Happy Holidays!”


Verified
3/5

2022-12-15

New tech gc-8b is everything

"I purchased a new tech gc-8b a year and a half ago and it is everything I wanted and needed everything is cast iron made of steel and the only thing plastic is the tube running the oil throughout the whole machine I would recommend this for anybody who is wanting to sew heavier materials like leather this thing will go through 10 layers of leather and not miss a stitch ever it's pretty amazing. I love this machine."

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Rep reply posted 2022-12-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“This New Tech machine is so great! We are happy to hear it is still going strong and that you are enjoying it. Thank you for your review, and happy holidays!”


Verified
5/5

2022-12-14

Very fast shipping!

"The website was easy to navigate and my order arrive quickly."

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Rep reply posted 2022-12-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience on our website, and that your order arrived quickly and safely! Thank you for your review!”


Verified
3/5

2022-12-14

Broken carrying case

"The tools were fine but the case they were In we’re broken"


Rep reply posted 2022-12-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review, we appreciate you taking the time to leave us feedback! We are very sorry to hear the case arrived broken, but are glad you are happy with the tools themselves. Please let us know if there's anything we can do to help!”


Verified
5/5

2022-12-13

Flowing in service

"everything was impeccable"


Rep reply posted 2022-12-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you so much for your review and happy holidays!”


Verified
5/5

2022-12-13

Pay the Extra for assembly

"I totally recommend paying the extra money for them to put your machine together. I didn’t and ended up missing screws and it was hard finding videos on YouTube I watched like 4-5 different videos on YouTube. Waiting on my missing screw to come so I can finish putting it together "

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Rep reply posted 2022-12-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are sorry to hear you had trouble putting the machine together, but are glad that you are happy with it overall! Please feel free to reach out to us if you have any questions. Happy holidays!”


Verified
5/5

2022-12-13

Customer service

"They go out of their way to satisfy customers. "

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Rep reply posted 2022-12-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team was able to help you find what you needed! Thank you for your review!”


Verified
5/5

2022-12-13

Excellent Service! Great Transaction!

"I was very pleased with the service. Very pleased with the machines."

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Rep reply posted 2022-12-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear you enjoyed your experience with us and that you are pleased with your machines. Happy holidays!”


Verified
5/5

2022-12-11

Sharp and cuts heavy material

"Great service nothing bad to report"

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Rep reply posted 2022-12-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are happy to hear that you are enjoying your purchase and that everything went smoothly. Best wishes!”


Verified
5/5

2022-12-10

Yes!

"The product was in stock, right price, promptly shipped, tracking info provided, and received in good order (well packaged)."


Rep reply posted 2022-12-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that everything arrived quickly and safely! Thank you for your review!”


Verified
4/5

2022-12-09

Digital catalog copy was confusing.

"Digital catalog copy was confusing. It suggested that a similar material, 2x thicker, was available. After not being able to find what was described, I initiated a chat. This kept sending me back to the same web page where I read about the 2x thicker material.

Eventually we realized that the copy was misleading and was actually referring to the material I was already looking at.

A half hour wasted. But I do like the material.
"

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Rep reply posted 2022-12-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are very sorry our digital copy was confusing, and for the poor communication on our part. We are happy to hear you were able to find what you needed and that you are enjoying the material! Best wishes!”


Verified
5/5

2022-12-09

Quick Ship and Everything I Wanted!

"The title says it all; I will order from Goldstar again. "

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Rep reply posted 2022-12-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear everything you ordered arrived quickly and safely! Thank you for your review. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-12-08

Great price on woven fusible interfacing

"I make charity purses and I'm always trying to source materials for the bags. I'm excited to try to product especially since one of my fellow purse makers already reviewed it and gave it a thumbs up. "

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Rep reply posted 2022-12-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you enjoyed your experience with us, and that your friend did, too! Thank you for all you do!”