"The website was easy to navigate and my order arrive quickly."
"The tools were fine but the case they were In we’re broken"
“Thank you for your review, we appreciate you taking the time to leave us feedback! We are very sorry to hear the case arrived broken, but are glad you are happy with the tools themselves. Please let us know if there's anything we can do to help!”
"everything was impeccable"
“We are so glad to hear you enjoyed your experience with us! Thank you so much for your review and happy holidays!”
"I totally recommend paying the extra money for them to put your machine together. I didn’t and ended up missing screws and it was hard finding videos on YouTube I watched like 4-5 different videos on YouTube. Waiting on my missing screw to come so I can finish putting it together "
“Thank you so much for your review and feedback! We are sorry to hear you had trouble putting the machine together, but are glad that you are happy with it overall! Please feel free to reach out to us if you have any questions. Happy holidays!”
"They go out of their way to satisfy customers. "
“We are so glad to hear our customer service team was able to help you find what you needed! Thank you for your review!”
"I was very pleased with the service. Very pleased with the machines."
“Thank you for your review and feedback! We are so glad to hear you enjoyed your experience with us and that you are pleased with your machines. Happy holidays!”
"Great service nothing bad to report"
“Thank you so much for your review! We are happy to hear that you are enjoying your purchase and that everything went smoothly. Best wishes!”
"The product was in stock, right price, promptly shipped, tracking info provided, and received in good order (well packaged)."
“We are so glad to hear that everything arrived quickly and safely! Thank you for your review!”
"Digital catalog copy was confusing. It suggested that a similar material, 2x thicker, was available. After not being able to find what was described, I initiated a chat. This kept sending me back to the same web page where I read about the 2x thicker material.
Eventually we realized that the copy was misleading and was actually referring to the material I was already looking at.
A half hour wasted. But I do like the material."
“Thank you for your review and feedback! We are very sorry our digital copy was confusing, and for the poor communication on our part. We are happy to hear you were able to find what you needed and that you are enjoying the material! Best wishes!”
"The title says it all; I will order from Goldstar again. "
“We are so glad to hear everything you ordered arrived quickly and safely! Thank you for your review. We look forward to having you shop with us again in the future!”
"I make charity purses and I'm always trying to source materials for the bags. I'm excited to try to product especially since one of my fellow purse makers already reviewed it and gave it a thumbs up. "
“Thank you for your review! We are so glad to hear you enjoyed your experience with us, and that your friend did, too! Thank you for all you do!”
"Received my snaps quickly. "
“We are glad to hear your order arrived quickly and safely! Thank you for your review!”
"Goldstar always has what I need and ships quickly. I have never had a problem with ordering from them. "
“We are so glad to hear that you enjoy shopping with us, and that you've never experienced any issues! Thank you for your review and feedback!”
"Ordered several machines recently. One was damaged in shipping. Another is defective. I've called and emailed with pictures and video of issues. No one will return my calls...owner and shipping manager have been left messages to call me. "
“We are very sorry to hear parts of your order were damaged and defective! We are also sorry about the poor communication on our part. I just sent you an email asking a few follow up questions about your case. I trust we can resolve this issue together soon!”
"I needed a machine part that was not on their website. They looked it up and provided me details and an invoice and shipped it right out.
My machine is up and running again!
Many thanks!"
“We are so glad we were able to help you find the part you needed! Thank you for your review!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are so glad to hear you enjoyed your experience on our website, and that your order arrived quickly and safely! Thank you for your review!”