"They have great prices and great items, the problem comes if you need customer service. I've purchased many times as a business owner. This is the second time I've had an issue with an order and needed help. The problem is that the owner has not created a documented system that allows his employees to actually handle your issue. Everything must go through him. Because he's extremely busy you'll have to wait till he gets to you. He's the only one who can process a refund. He's also the only one who can resolve certain issues like the item we purchased being oversold. So we waited almost a week after the promissory delivery date for a resolution. He needs to learn how to create systems that have checks and balances so that his employees can be empowered to help customers while he can still view what's going on and catch any funny business. "
"Very goof communication exselent service "
“Thank you for your review and feedback! We are so glad to hear that you enjoyed your experience with us and that everything went smoothly. Happy holidays!”
"Shipped within hours snd I had my order in less than a week from CA to NY."
“We are glad to hear your order arrived quickly and safely! Thank you for your review, and happy holidays!”
"I am glad I found you. The clasps I bought were what I needed, when I needed them!"
“We are glad you found us, too! Thank you for the review, and we are happy to hear you enjoyed your experience with us. Happy holidays!”
"Prices were solid, items were well packaged, shipped promptly, and exactly as described. Looking forwards to buying from again! "
“Thank you for your review and feedback! We are pleased to hear you enjoyed your shopping experience with us. Happy Holidays!”
"I purchased a new tech gc-8b a year and a half ago and it is everything I wanted and needed everything is cast iron made of steel and the only thing plastic is the tube running the oil throughout the whole machine I would recommend this for anybody who is wanting to sew heavier materials like leather this thing will go through 10 layers of leather and not miss a stitch ever it's pretty amazing. I love this machine."
“This New Tech machine is so great! We are happy to hear it is still going strong and that you are enjoying it. Thank you for your review, and happy holidays!”
"The website was easy to navigate and my order arrive quickly."
“We are so glad to hear you enjoyed your experience on our website, and that your order arrived quickly and safely! Thank you for your review!”
"The tools were fine but the case they were In we’re broken"
“Thank you for your review, we appreciate you taking the time to leave us feedback! We are very sorry to hear the case arrived broken, but are glad you are happy with the tools themselves. Please let us know if there's anything we can do to help!”
"everything was impeccable"
“We are so glad to hear you enjoyed your experience with us! Thank you so much for your review and happy holidays!”
"I totally recommend paying the extra money for them to put your machine together. I didn’t and ended up missing screws and it was hard finding videos on YouTube I watched like 4-5 different videos on YouTube. Waiting on my missing screw to come so I can finish putting it together "
“Thank you so much for your review and feedback! We are sorry to hear you had trouble putting the machine together, but are glad that you are happy with it overall! Please feel free to reach out to us if you have any questions. Happy holidays!”
"They go out of their way to satisfy customers. "
“We are so glad to hear our customer service team was able to help you find what you needed! Thank you for your review!”
"I was very pleased with the service. Very pleased with the machines."
“Thank you for your review and feedback! We are so glad to hear you enjoyed your experience with us and that you are pleased with your machines. Happy holidays!”
"Great service nothing bad to report"
“Thank you so much for your review! We are happy to hear that you are enjoying your purchase and that everything went smoothly. Best wishes!”
"The product was in stock, right price, promptly shipped, tracking info provided, and received in good order (well packaged)."
“We are so glad to hear that everything arrived quickly and safely! Thank you for your review!”
"Digital catalog copy was confusing. It suggested that a similar material, 2x thicker, was available. After not being able to find what was described, I initiated a chat. This kept sending me back to the same web page where I read about the 2x thicker material.
Eventually we realized that the copy was misleading and was actually referring to the material I was already looking at.
A half hour wasted. But I do like the material."
“Thank you for your review and feedback! We are very sorry our digital copy was confusing, and for the poor communication on our part. We are happy to hear you were able to find what you needed and that you are enjoying the material! Best wishes!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“Thank you so much for your review and feedback! We are always looking for ways to improve our customers' experiences. We are glad to hear you enjoy our products, and are sorry for any lack of communication on our part. Thank you again, and happy holidays!”