ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-12-08

Love the snaps

"Received my snaps quickly. "


Rep reply posted 2022-12-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear your order arrived quickly and safely! Thank you for your review!”


Verified
5/5

2022-12-07

Always Always Happy with Goldstar

"Goldstar always has what I need and ships quickly. I have never had a problem with ordering from them. "


Rep reply posted 2022-12-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you enjoy shopping with us, and that you've never experienced any issues! Thank you for your review and feedback!”


Verified
2/5

2022-12-06

Won't return calls to resolve damaged & defective machines.

"Ordered several machines recently. One was damaged in shipping. Another is defective. I've called and emailed with pictures and video of issues. No one will return my calls...owner and shipping manager have been left messages to call me. "

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2022-12-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear parts of your order were damaged and defective! We are also sorry about the poor communication on our part. I just sent you an email asking a few follow up questions about your case. I trust we can resolve this issue together soon!”


Verified
5/5

2022-12-05

Went above and beyond

"I needed a machine part that was not on their website. They looked it up and provided me details and an invoice and shipped it right out.
My machine is up and running again!
Many thanks!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-12-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad we were able to help you find the part you needed! Thank you for your review!”


Verified
5/5

2022-12-04

Great tool. Great price.

"Smooth and easy transaction. Definitely use them in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you enjoyed your experience, and we look forward to having you shop with us again in the future!”


Verified
5/5

2022-09-21

Excellent

"I love the product, my sewing area is getting better organized thanks to this tool."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-09-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you enjoyed your order, but sorry that the assembly took so long. We appreciate your feedback!”


Verified
5/5

2022-12-03

Bag hardware

"I love the way their website is organized. It makes it so easy to order exactly the amount of hardware I need in the finishes I want. The orders are always correct and shipping is fast. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that your enjoy our website and that you had a great experience with us! Thank you for your review and feedback!”


Verified
5/5

2022-12-01

Honest Broker

"Item ordered is as advertised, fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-12-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad you enjoyed your experience with us!”


Verified
5/5

2022-11-30

Took care of a problem

"I ordered a couple items that I needed right away but UPS did not deliver when it was suppose to. They refunded my extra postage. Thank you"


Rep reply posted 2022-12-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad that we were able to help, and that your items arrived safely! Thank you for your review!”


Verified
2/5

2022-11-29

Be aware of where you shop

"Did not get all of my items from one of my purchases. I called and sent an e-mail no one answered the phone, no return e-mail. This just show the value of these people. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-30
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that your full order didn't arrive and that we haven't been responsive when you reached out! I just sent you a few follow up questions so I know how best to help you with your case. I trust we can resolve this issue together soon! Thank you for your review, and I looking forward to hearing back from you.”


Verified
5/5

2022-11-28

Best company ever!!

"
From the first time I discovered this company I will never go anywhere else!!
Very Quality products at a great price very affordable, thank goodness for gold stat
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and for shopping with GoldStar Tool! We are so glad to hear that you have enjoyed your experiences with us!”


Verified
5/5

2022-11-27

Great Selection

"Great selection. Fast delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so happy to hear everything arrived safely and that you enjoyed shopping with us!”


Verified
5/5

2022-11-27

Beautiful interfacing

"I just love this interfacing. It’s wide enough to accommodate all projects. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-11-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you are enjoying the interfacing! Thank you for your review!”


Verified
5/5

2022-11-26

Fast

"Fast service thank you!……."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-11-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Our pleasure! Thank you for your review and for shopping with GoldStar Tool!”


Verified
5/5

2022-11-25

Great company

"All ordered items correct, and as described
Delivered very quickly!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-11-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad to hear you enjoyed shopping with us and that everything arrived safely. ”