ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.08/5
Chance of future purchase:
4.01/5
Shipping & packaging:
3.80/5
Customer service:
3.75/5
Return/Replacement policy:
2.89/5

Verified
5/5

2023-02-02

AMAZING

"They have amazing service and customer care very satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-02-02

love this store

"We are a new sewing & leather business, it has really helped finding products at a much lower price than anywhere else. The staff has helped us with orders and questions, nothing but good things to say about this company thank you for helping us "


Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and kind words! We are so happy to hear that you've enjoyed shopping with us and that we've been able to help you out. We look forward to having you shop with us again in the future!”


Verified
5/5

2023-02-02

Fast service

"GoldStar Tool always does a great job of getting our order out right away. The website is easy to use from start to finish. Glad I found them for some of our Juki parts!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-02-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us and that you found our website easy to navigate! Thank you for your review and feedback!”


Verified
5/5

2023-01-27

Awesome rivet press

"Making bags and wallets this is great! Saw several ladies on YouTube that had them, found at GoldStar in a hot purple"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-01-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are enjoying your rivet press! Thank you for your review, and happy sewing!”


Verified
2/5

2023-01-27

Sent wrong item.

"Sent wrong item. Made me sad.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry about the confusion with your order! I just sent you a private message with some questions about your case. I look forward to hearing back from you and working together to resolve this issue. Best wishes!”


Verified
5/5

2023-01-26

Great quality, fast shipping

"Very easy experience to purchase, and exceptionally fast shipping. Will buy again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-26
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-01-25

Great Experience

"So happy I found Gold Star. My go-to for anything I need for bagmaking. They ship FAST, and customer service was so very helpful. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2023-01-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review!”


Verified
1/5

2023-01-24

Terrible customer service

"Machine was touted as a 12" but the blade isn't quite 12. I asked if I could send the blade back for a partial refund but the manager David was irrational over the phone. He said he would call me right back and never did. I called the company about 5 times trying to remedy the situation and I might as well have been calling the DMV."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order, and for the poor communication on our part! I've just sent you a private message asking a few follow up questions so I can better help with your case. Thank you for your review and feedback!”


Verified
5/5

2023-01-24

No complaints fast service great buy

"Will continue to do business with Gkld Star"


Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We look forward to having you shop with us again in the future!”


Verified
4/5

2023-01-24

Nice product

"I like the product though I haven’t used it yet. Service was great. Only issue was I was not sent the color I ordered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad you enjoyed your shopping experience with us, but are sorry about the mix-up with the color. If you need any help, please feel free to reach out!
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2023-01-24

great

"All was good. Quick delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear everything arrived quickly and safely.”


Verified
5/5

2023-01-24

Super fast shipping

"Great to deal with … super fast shipping and reasonable…."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-01-23

Good pricing

"The hardware I purchased is really nice for the pricing "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you are enjoying the items you purchased! Thank you for your review!”


Verified
5/5

2023-01-23

I love how fast they ship!

"I had some order deadlines and goldstar shipped my buckles so fast! Thanks guys! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your items arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-01-22

Great Service

"Great prices. Items were shipped same day as ordered. The items appear to be of good quality. I plan to make future purchases."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad everything arrived quickly and safely!”