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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2022-11-18

Great service

"placed order and received product the next day. Super fast and great prices"


Rep reply posted 2022-11-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that your order arrived quickly and safely! Thank you for your review!”


Verified
5/5

2022-11-17

Get what you need!

"Gold Star Tool always has what we need! Thank You!"

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Rep reply posted 2022-11-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and for shopping with GoldStar Tool! We are so glad to hear you are always able to find what you need with us.”


Verified
3/5

2022-11-16

Beware of Return Policies

"I have been using GS for my business for years, especially to purchase serger thread cones, as I buy so much and they have discounted rates for bulk buys. However, the thread chart photograph they have posted isn't accurate all the time. I recently made an order over $100, and more than four colors weren't even close to the image provided. I thought "that's fine, I'll just exchange" , boy was I wrong. I wanted to return $40 worth of thread, only to realize I had to pay for return shipping, which would be $38, on top of a 20% restock fee charged by Gold star . I would have literally lost money to exchange. Major bummer. "

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Rep reply posted 2022-11-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are sorry for the confusion and hassle about our return policy. We appreciate you taking the time to leave us feedback, reviews like this help us keep improving. Thank you again!”


Verified
5/5

2022-11-14

"Great quality products and quick delivery!"

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Rep reply posted 2022-11-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us, and that your order arrived safely! Thank you for your review!”


Verified
5/5

2022-11-14

Excellent

"It was just what I needed"

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Rep reply posted 2022-11-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so happy you were able to find what you needed with us!”


Verified
5/5

2022-11-11

No problems

"No Problems. Will do business with again if need be."


Rep reply posted 2022-11-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed shopping with us! Thank you for your review!”


Verified
5/5

2022-11-10

GoldStar Tool

"Very pleased with purchase. Speedy delivery!"

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Rep reply posted 2022-11-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear your order arrived quickly and safely!”


Verified
5/5

2022-11-08

Great c

"Any order corrections have been dealt with swiftly and accurately. Shipping makes repeat shopping easy. "

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Rep reply posted 2022-11-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are glad to hear everything went smoothly and that you enjoyed your experience with us!”


Verified
1/5

2022-11-08

NOT AN AUTHORIZED JUKI DEALER

"NOT AN AUTHORIZED JUKI DEALER! Please find another company to spend your hard earned money with! They are crooks and will try to steal your money and scam you! Then they treat you like crap, lie to you, ignore you and pretend they did nothing wrong.
RUN AWAY! BUYER BEWARE! DO NOT PURCHASE FROM GOLDSTAR TOOL!! I purchased a Juki-DDL-9000C-FMS from GoldStar Tool in August for $2500, David (the owner) sent me the lower end model Juki-DDL-9000C-SMS which retailed for $1899. My order has been a complete nightmare since the beginning. I was sent the wrong machine!! But it gets far worse…..the machine I received is designed for a 220v factory electrical setting, not your normal 110v home electricity as advertised. This has been an issue with others who have purchased from them as well! Every time I turn on the machine all my electricity shuts off after 30 seconds or so! My house is new, and I have several other industrial sewing machines that run all day with no electrical issues. David blames my home electricity and says it's not the machine and not his problem. Finally, this machine has thrown an error code indicating the pressor foot sensor is bad. Again, David refuses to make it right. I am sitting here with a massive paperweight, and I’m out $2500, this is their mistake to fix and make right. I want a refund or the correct model of machine I purchased. They refuse to admit fault, they refuse to AGREE to a full refund, or send me a replacement unit thats the correct model. I have no idea how they stay in business. If you do a quick search on eBay, Google and Facebook there are so many negative reviews about Gold Star Tool. I am absolutely not going anywhere and will not accept being wronged by this company simply because David and his employees want to be aggressive and intimidating. I will be taking legal action against GoldStar Tool if they do not make this right.
"

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Verified
5/5

2022-11-07

Excelente quality

"Siempre compro en Goldstar tool y mi pedido a PR llega muy rapido"

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Rep reply posted 2022-11-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Nos alegra mucho saber que disfruta comprando con nosotros. ¡Gracias por tu reseña!”


Verified
5/5

2022-11-05

Dies and rivets.

"Awesome service and super fast shipping!"

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Rep reply posted 2022-11-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team was able to help, and that everything arrived quickly! Thank you for your review!”


Verified
5/5

2022-11-04

Great price

"I just received this item. It arrived in a timely manner, the price was great, customer service was very helpful, and the one button I covered as a test turned out great."

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Rep reply posted 2022-11-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear everything arrived safely and that you enjoyed your experience with us! Thank you for your review and for shopping with GoldStar Tool!”


Verified
5/5

2022-10-31

Industrial sewing y

"Timely delivery. Excellent customer service "

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Rep reply posted 2022-10-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear that your order arrived quickly and that you enjoyed your experience with us!”


Verified
5/5

2022-10-30

Excellent Pricing, Service, Delivery.

"My particular product was difficult to locate on their website, but ordering was easy, pricing was excellent, and delivery went very smoothly. I definitely 100% recommend GoldStar to others, and I have. Best Regards, Safety Steve @ UFC."

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Rep reply posted 2022-10-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review, Steve! We appreciate the feedback and are so happy to hear you enjoyed your experience with us. Best wishes!”


Verified
5/5

2022-10-28

A peace of mind

"Very good customer service, explained everything I needed to know about my new machine. I love it I’m buying my sister one for Christmas!!!!"

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Rep reply posted 2022-10-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team was able to help you with your new machine! Thank you for your review, and for shopping with us!”