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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-10-15

Thread

"Great thread colors ……….,"

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Rep reply posted 2022-10-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you had a good experience with us, and enjoyed our thread color options!”


Verified
5/5

2022-10-13

Great, as always!

"Fast shipping, quality even on lower cost items, and every product has lived up to its description and more. It is, truly, a 'Gold Star' experience."

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Rep reply posted 2022-10-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and kind words! We are so happy to hear you enjoyed your experience with us. Happy sewing!”


Verified
5/5

2022-10-13

Old juki part

"Goldstar delivered a hard to find part that everyone else was out of stock on. "


Rep reply posted 2022-10-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad we had the part you were looking for! Thank you for your review and feedback, best wishes!”


Verified
5/5

2022-10-13

Quality products.

"Items arrived quickly. Low shipping cost. Quality products."

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Rep reply posted 2022-10-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything arrived safely and that you enjoyed shopping with us! Thank you for your review!”


Verified
5/5

2022-10-10

Great company

"Incredible prices for sewing thread and only 99 cents for shipping even to Hawaii! Thanks "

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Rep reply posted 2022-10-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us, and that everything arrived safely! Thank you for your review!”


Verified
1/5

2022-10-07

poor

"No directions and no returned call."

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Rep reply posted 2022-10-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry about the confusion and that we haven't returned your call yet! I just sent you a private message with a couple of questions about your case. I trust we can resolve this together soon!”


Verified
5/5

2022-10-05

Great customer service

"Great customer service great product Everything was perfect from the phone call To the deliver Highly recommend this company "

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Rep reply posted 2022-10-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you had a great experience with us, and that everything arrived safely! Thank you for your review!”


Verified
1/5

2022-10-05

Did not get the product

"No one answered , no one answered the phone ,not even the mail. I have not gotten my product. Avery Denninson 1/2 plastic staple for t900, i'm from out of the country and a have to leave tomorrow. "


Rep reply posted 2022-10-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry your order is taking so long to arrive, and for the lack of communication on our part! I just sent you a private message with a couple of questions about your case. I hope we can resolve this issue together soon!”


Verified
5/5

2022-10-04

Bobbins

"Very useful supply website."

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Rep reply posted 2022-10-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and kind words! We are glad to hear you enjoyed your shopping experience with us, and that you were able to find everything you needed!”


Verified
1/5

2022-09-29

David is more concerned with selling you than listening

"Wanted a continuous run motor for a bar-tack machine. I told David I wanted the KP M7D and he says " I have a much better one than that." Come to find out, it did not look anything like the one I needed and did not have the bracket needed for the setup. After requesting to return it he said there will be a restocking fee. He also told me to write a note stating that I had made a mistake! The mistake is clearly with you David.
Also, when I discovered that the LED light that he pushed on me was $20 and can be found all day on ebay for $7 I asked him to remove it from the order but that was too difficult so he said that he would send a second one for free. However only one was shipped.
I have bought several machines and tables from goldstar and this will be the last time I ever do business with them.
"

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Rep reply posted 2022-09-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! I just sent you a private message with a couple of follow up questions about your case. I trust we can resolve this issue together soon, and I'm very sorry for the confusion and lack of communication on our part!”


Verified
5/5

2022-09-28

"love the prodcuts, shipping is fast."

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Rep reply posted 2022-09-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything arrived safely and that you are enjoying the products! Thank you for your review!”


Verified
5/5

2022-09-28

fastner gun

"I had a problem with the first order but they immediately worked with me to make it right. "

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Rep reply posted 2022-09-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad we were able to help get the order straightened out!”


Verified
5/5

2022-09-28

Very Helpful Staff

"Great selection and people were nice and knowledgeable."

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Rep reply posted 2022-09-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and kind words! We are so glad to hear you enjoyed your experience with us.”


Verified
5/5

2022-09-28

"This is my favorite place to shop for bag making supplies."

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Rep reply posted 2022-09-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review!”


Verified
5/5

2022-09-20

went out their way to solve the problem

"I revised my original review due to the fact the David went out of his way to make sure I was satisfied with the purchase of my Consew 228R-11-1. There was definitely some misunderstanding and communication breakdown with this purchase. When I was completely frustrated I reached out to David a said I would bring the machine to him for troubleshooting. That was Tuesday and on Wednesday I showed up. He had his technician ready to go through the machine, to find out it was a thread that jammed it. Then he ran through the machine with me, which was invaluable. His technician went above and beyond, a really great person. Thanks so much."


Rep reply posted 2022-09-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad David was able to resolve this issue with you! Thank you so much for your patience, and for your review!”