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Product & services pricing
3.99/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.74/5
Customer service:
3.45/5
Return/Replacement policy:
3.09/5

Verified
5/5

2022-09-22

Always prompt service!

"Always prompt efficient service. Great Products!!
"

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Rep reply posted 2022-09-23
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you enjoyed your shopping experience with us!”


Verified
5/5

2022-09-22

Always a pleasure

"The folk at Goldstar are always a pleasure to work with."

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Rep reply posted 2022-09-23
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much, we are glad to hear you enjoyed shopping with us! Thank you for taking the time to leave us a review!”


Verified
5/5

2022-09-21

Great Hardware

"I really like the hardware available. Great price, fast delivery and no complications! My now go to for purse hardware. I would love if they added rainbow color to the hardware line. "

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Rep reply posted 2022-09-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear we had the items you were looking for and that everything arrived safely. And thank you for your suggestion about the rainbow color hardware line, we'll definitely keep this in mind for the future!”


Verified
3/5

2022-09-13

They sent a sewing machine with a broken part and didn't

"Update.
After the review were submitted, they contact me and resolved the issue by sending a new part.

They sent a sewing machine with a broken part and I showed them the video clip of my assembly recorded by my security shop cam. They don't respond with any solution to the broken part. Completely unreliable company.
"

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Rep reply posted 2022-09-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so sorry your machine arrived broken and for not getting back to you in a timely manner. I just sent you a private message with a few follow up questions so I know how best to help you. I trust we can resolve this soon!”


Verified
5/5

2022-09-20

Very satisfied.

"The price was good. The shipping cost was incredible low. I did not believe at first. Just a few days to receive my order. I will order again in the near future. No complaints at all. Very pleased. "

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Rep reply posted 2022-09-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review and feedback. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-09-20

Always a pleasure

"Fast shipping and they have the parts we need"


Rep reply posted 2022-09-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear we had everything you were looking for!”


Verified
5/5

2022-09-20

Mntdesigner llc

"Excellent I will recommend this company to everyone, David is one of the best, and he is so reasonable "

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Rep reply posted 2022-09-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and for recommending us! We truly appreciate it and are so glad to hear you enjoyed shopping with us!”


Verified
5/5

2022-09-18

Always has what I need

"I make custom purses and Gost Star Tool is my go to for purse hardware - always have just what I need! Thank you!"

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review and feedback!”


Verified
5/5

2022-09-17

I Love Singer

"I love that you have all the needs in stock and ready to come to me.
"


Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! Singer is such a great machine, we are glad you were able to find everything you needed with us!”


Verified
4/5

2022-09-17

Fast delivery. Rushed sales pitch!

"To get a percentage off your order, there was a prompt that rushed one's shopping to get it. Not the best way to get a discount and shop."

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are always looking for ways to improve our customers' shopping experience, so we appreciate you letting us know what you liked and didn't like about your experience. Thank you again, and happy sewing!”


Verified
5/5

2022-09-17

Presser foot

"Shipping was fast and item was just as described."

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear your enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-09-16

Excellent Customer Service

"A good business to deal with. Buying from Australia and staff were friendly and very helpful "

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad our team was able to help you find what you need and that you enjoyed your experience with us!”


Verified
5/5

2022-09-16

Impatient Shopper

"I searched internet for purse supplies which I could get everything in one order. I came across your website. The pages were easy to order from. I’m excited to get to creating purses. "


Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you found our website! Thank you for your review, we are happy to hear you enjoyed your experience with us!”


Verified
5/5

2022-09-16

Another win for Goldstar Tool!

"I just purchased another machine from Goldstar, this was the 14th machine from Goldstar and just as all the others the customer service, delivery and quality of the equipment was 5 star!"

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Rep reply posted 2022-09-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We love our customers and we look forward to having you shop with us again in the future!”


Verified
1/5

2022-09-16

False advertisement

"Picture on catalog shows a clear bag with 4 clippers in it all different colors price $.2.99 but it doesn’t specify one clipper only I assumed $2.99 per package I ordered 3 and received 3 clippers not 3 bags with 4 clippers each that’s false advertising I will never buy anything from them again and already called credit card bank to modify pay.we called to complain someone supposed a mgr started talking but the got angry when I ask for shipping label to return item and hang up me that is rude and unprofessional."

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Rep reply posted 2022-09-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion about the product! I just sent you a private message with some follow up questions. I hope we can resolve this issue together soon!”