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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-09-26

good job

"it was just fine,fast and easy"


Rep reply posted 2022-09-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything arrived quickly and safely, and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-09-25

Grommets galore!

"There grommets are quality. The best in the industry . "

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Rep reply posted 2022-09-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you are enjoying the grommets!”


Verified
4/5

2022-09-24

Shipping is quick

"Shipping and pricing is great. However, the bobbins I purchased were not the brand but an aftermarket product. I’m going to try them out and hopefully I’ll have no problems.
If you are going to advertise a brand please sell that brand and not an aftermarket item.
"


Rep reply posted 2022-09-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad to hear you are pleased with the shipping and pricing, and we are very sorry about the confusion with the brand of the product. If you have any issues, please feel free to reach out!
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2022-09-23

They provide excellent service to Alaska

"I've used Goldstar a couple of times now and they do what they say! Thanks!"

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Rep reply posted 2022-09-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review, and happy sewing!”


Verified
5/5

2022-09-22

Always prompt service!

"Always prompt efficient service. Great Products!!
"

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Rep reply posted 2022-09-23
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you enjoyed your shopping experience with us!”


Verified
5/5

2022-09-22

Always a pleasure

"The folk at Goldstar are always a pleasure to work with."

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Rep reply posted 2022-09-23
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much, we are glad to hear you enjoyed shopping with us! Thank you for taking the time to leave us a review!”


Verified
5/5

2022-09-21

Great Hardware

"I really like the hardware available. Great price, fast delivery and no complications! My now go to for purse hardware. I would love if they added rainbow color to the hardware line. "

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Rep reply posted 2022-09-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear we had the items you were looking for and that everything arrived safely. And thank you for your suggestion about the rainbow color hardware line, we'll definitely keep this in mind for the future!”


Verified
3/5

2022-09-13

They sent a sewing machine with a broken part and didn't

"Update.
After the review were submitted, they contact me and resolved the issue by sending a new part.

They sent a sewing machine with a broken part and I showed them the video clip of my assembly recorded by my security shop cam. They don't respond with any solution to the broken part. Completely unreliable company.
"

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Rep reply posted 2022-09-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so sorry your machine arrived broken and for not getting back to you in a timely manner. I just sent you a private message with a few follow up questions so I know how best to help you. I trust we can resolve this soon!”


Verified
5/5

2022-09-20

Very satisfied.

"The price was good. The shipping cost was incredible low. I did not believe at first. Just a few days to receive my order. I will order again in the near future. No complaints at all. Very pleased. "

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Rep reply posted 2022-09-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review and feedback. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-09-20

Always a pleasure

"Fast shipping and they have the parts we need"


Rep reply posted 2022-09-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear we had everything you were looking for!”


Verified
5/5

2022-09-20

Mntdesigner llc

"Excellent I will recommend this company to everyone, David is one of the best, and he is so reasonable "

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Rep reply posted 2022-09-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and for recommending us! We truly appreciate it and are so glad to hear you enjoyed shopping with us!”


Verified
5/5

2022-09-18

Always has what I need

"I make custom purses and Gost Star Tool is my go to for purse hardware - always have just what I need! Thank you!"

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review and feedback!”


Verified
5/5

2022-09-17

I Love Singer

"I love that you have all the needs in stock and ready to come to me.
"


Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! Singer is such a great machine, we are glad you were able to find everything you needed with us!”


Verified
4/5

2022-09-17

Fast delivery. Rushed sales pitch!

"To get a percentage off your order, there was a prompt that rushed one's shopping to get it. Not the best way to get a discount and shop."

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are always looking for ways to improve our customers' shopping experience, so we appreciate you letting us know what you liked and didn't like about your experience. Thank you again, and happy sewing!”


Verified
5/5

2022-09-17

Presser foot

"Shipping was fast and item was just as described."

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Rep reply posted 2022-09-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear your enjoyed your experience with us! Thank you for your review!”