"we bought a post bed machine from here and had troubles from the start. and we did the job we bought it for by hand. after troubleshooting with goldstar it was determined that the machine was sent with the wrong tensioner but since it had been almost a year cause we gave up on the machine they said we had to but the new part. that **** but fine. we ignore the 1500.00 paperweight again. then we get another job but really need to use the post bed for this order. so we order up the new tensioner. the next day we receive a email with our tracking number and it says will be here the following Tuesday or Wednesday. that Tuesday comes around and we check the tracking and it says label created and the date still shows for Tuesday delivery i email goldstar with no reply back and the next day i look at tracking again and now it shows it at the post office by goldstar as just being accepted. i email goldstar again no reply. i had a dead line for Friday on this order and now i will not be able to complete. today i email them again since yesterday was a holiday i gave them my tracking and voiced my disappointment in them. THEY REPLY i am shocked and all i get from someone named David is "Here is the tracking Number" WTH i replied back with i already knew the tracking and that i had put it with my order number in everyone of my emails to them. next i receive" Did you receive it yet" as the post man was delivering to our shop. i have been trying to find out why they delayed my shipment making my shop lose out on a job. and they once again have ghosted me. David And goldstar my disappointment in your customer service is beyond words how you have stayed in business so long has be baffled. i had to go to a competitors shop and pay a rush fee for them to complete a job that i would have never accepted had i known it was going to take so long to get here. i should have just ordered it from amazon would have been cheaper and in my hands in 2 days not 2 weeks"
"It took me a while but I'm slowly learning how to use my press. I have been adding to my collection of dies and they have worked great ! I receive my order in good time and all the produces I've bought are sturdy and work well."
“The press is such a great tool, we are glad to hear everything is going well! We are also happy your order arrived safely and on time. Thank you for your review!”
"Fantastic products and super fast delivery. I am extremely happy with my order"
“We are so glad everything arrived quickly and safely! Thank you for your review and feedback!”
"I just ordered it so when I get it I give a feedback, thanks."
“Thank you for taking the time to leave a review! If you have any questions or concerns, please feel free to contact our customer service team. They are always happy to help!
Tel: 1.800.868.4419
Email: sales@goldstartool.com”
"Items arrived on time and as described. Good quality and easy to use. Well satisfied. Would order from Goldstar again."
“Thank you so much for your review and feedback! We are so happy to hear that you enjoyed your experience with us and that you plan on shopping with us again in the future!”
"I have not received my New Tech GC-8B cylinder arm machine as of yet BUT I can tell you they have great customer service!! Jennifer put up with my many calls and questions so professionally and politely!! Thank you Gold Star and Jennifer for making it a super pleasant experience to purchase my machine!!"
“We are so glad to hear Jennifer was able to answer your questions and create such a good experience for you! Thank you so much for your review and feedback!”
"Very helpful and courteous"
“Thank you for your kind words and review! We are glad to hear you were happy with our customer service team. Best wishes!”
"Ordering was easy! Fast shipping!"
“Thank you for your review and feedback! We are glad everything arrived safely and quickly!”
"Bought rivets for the rivet press. Good quality. Will purchase more."
“We are so happy that you are enjoying the rivets you ordered! Thank you for your kind words, and we look forward to having you shop with us again in the future!”
"Good quality merchandise. I look forward to putting them into the book making."
“Thank you so much for your kind words! We are glad to hear you enjoyed your experience with us, and look forward to having you shop with us again in the future!”
"Easy ordering, great customer service, fast, cheap shipping. Actual humans work there."
“We are so glad to hear you enjoyed shopping with us! Thank you for your review and feedback, we look forward to having you shop with us again in the future.”
"Excellent customer service. Even when I ordered the wrong size. They shipped me the correct size and a return sticker for the wrong size. Love this company will be getting my supplies from them."
“We are so glad you enjoyed your experience with us and that our customer service team was able to help you get the size you needed! Thank you for your review, we look forward to having you shop with us again in the future!”
"It is super easy to get and find the things I need "
“Thank you for your review! We are glad to hear you enjoyed your experience with us and that you were able to find everything you needed!”
"Received product in timely manner, works"
“We are glad to hear everything arrived quickly and safely! Thank you for your feedback!”
"The products ordered were shipped out right away and I received them shortly after. I was pleased with this kind of service."
“Thank you for your review and feedback! We are so glad to hear everything arrived safely and that you enjoyed your experience with us!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are very sorry for the confusion about your order, and for our lack of communication! I just sent you a private message with more information. Thank you for your feedback, and very sorry again!”