"Picture on catalog shows a clear bag with 4 clippers in it all different colors price $.2.99 but it doesn’t specify one clipper only I assumed $2.99 per package I ordered 3 and received 3 clippers not 3 bags with 4 clippers each that’s false advertising I will never buy anything from them again and already called credit card bank to modify pay.we called to complain someone supposed a mgr started talking but the got angry when I ask for shipping label to return item and hang up me that is rude and unprofessional."
"I have ordered multiple times from GoldStar Tools. It really is hit or miss. Sometimes the products are amazing and exactly what you need and other times it's not good. Ex. Metal Swivel Snap Hooks - Lever Snap. 40mm(1-9/16") all colors are great, the 20mm(3/4") are not. Customer service from my experience was another miss. I had a problem with the 20mm(3/4") swivel hooks, contacted customer service. They wanted pictures of the hooks, no problem, sent pictures as requested, then ghosted. No follow up, no response to texts. Just 30 hooks I can't use because they are damaged. I no longer buy swivel hook - lever snap from them. Now I buy 2 of an item to sample. If it's a hit, I normally buy 50 or more. If it's a miss, I don't buy any and find a new vendor for that part. It shouldn't have to be that way, but it is with GoldStar Tool. I think they are a good company with a lot of good products, but I don't feel I can depend on them for the same quality product within the same product line (like swivel hooks - lever snap)."
“I am so sorry for the inconsistent service and disappointing items! I just sent you a private message with a few follow up questions. I hope I can help improve your experience! Thank you for your feedback!”
"Fast and easy to use your web site!"
“Thank you for your review and feedback! We are so glad you enjoyed shopping with us!”
"I needed both manual hole punches and setters for 4 different sized grommets. GoldStar had them all.
Super quick shipping as well."
“We are so glad to hear we had what you needed, and that you enjoyed your experience with us! Thank you for your review!”
"We just picked up an end cutter and it is a game change. Fantastic service and fast shipping. Everything a fashion boy could ever want!"
“We are so glad everything arrived safely and that you enjoyed your experience with us! Thank you for your review!”
"I expected to received the DDL-8700H JUKI sewing machine completely assembled, it never happened. It all came in 3 different boxes and 116 small hardware pieces to assemble it. I called David eight times, every time he promised he would send me instructions to assemble the Juki. I never received anything, the Juki is still inoperative. Youtube? I checked what GoldStarTool offered, David on air talking and giving instructions how to assemble the machine but skipping the most crucial steps. He got my money though, and I got something that does not work."
“We are very sorry for the confusion and for our lack of communication! I just sent you a private message. I trust we can resolve this issue together soon!”
"It shipped quick and was received quick, worked well from the start,still does two years later. Friendly people and knowledgeable, they have all the supplies needed for everything I do. I was going to get a sailrite machine but for my use of around the house repairs it does fine , for 1 forth the price at the time."
“We are so glad to hear you are enjoying your machine! Thank you for your review, we look forward to having you shop with us again in the future!”
"They're the first place I've found with all the bag making hardware I could ever dream of in one place and at a decent price! "
“Thank you so much for your review and feedback! We are glad to hear you enjoyed your experience with us!”
"Item received didn't match the description or the picture. When I tried to resolve with the virtual assistant, I was logged out while they "checked with shipping""
“We are very sorry to hear the item you received was not as you expected and for the poor communication on our part! I just sent you a private follow up message asking a few questions so I know how best to help you with your order. Thank you for your review, and I trust we can resolve this issue together soon!”
"Exceptional tools and supplies that arrived in just 3 days! Always satisfied with the quality and selection of hard to find products. "
“We are so glad you are satisfied with your order, and that everything arrived quickly! Thank you so much for your review!”
"Easy and quick. Always use th. "
“Thank you so much for your review! We look forward to having you shop with us again in the future!”
"The service was fast and exactly what I needed! Plus, you saved me money and I didn’t have to leave the house! I’m very satisfied!"
“We are so glad to hear that you enjoyed your experience with us! Thank you for your review!”
"The owner got back with me & even called me from his home & sent the part I needed immediately! "
“Thank you so much for your review! It's important to us to give our customers the best possible experience, and I'm so glad we were able to help you get what you needed! ”
"I have used Goldstar for a year now and without exception the team and the products have been excellent!"
“We are so happy to hear this! Thank you so much for your review and for shopping with us so consistently. We look forward to having you shop with us again in the future!”
"Fast shipping, just what I needed "
“Thank you so much for your review! We are happy to hear everything arrived safely and that you enjoyed your experience with us!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are very sorry for the confusion about the product! I just sent you a private message with some follow up questions. I hope we can resolve this issue together soon!”