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Product & services pricing
3.99/5
Chance of future purchase:
3.89/5
Shipping & packaging:
3.72/5
Customer service:
3.44/5
Return/Replacement policy:
3.09/5

Verified
5/5

2022-07-23

Delivers as promised. I am repeat customer for a reason.

"Delivers as promised. I am repeat customer for a reason."

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Rep reply posted 2022-07-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review, and for being a repeat customer! We are so glad to hear you enjoy shopping with us. Best wishes!”


Verified
4/5

2022-07-21

Glad I found Goldstar Tool!

"I couldn't believe how fast my machines arrived from Goldstar Tool! Price was great and so was the customer service. The only disappointment was the lack of instructions for putting everything together."

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Rep reply posted 2022-07-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your order arrived safely, and that you enjoyed your experience with us! Very sorry about the lack of instructions, we will keep your feedback in mind for the future. Thank you for your review!”


Verified
5/5

2022-07-21

The package was delivered on time. Items were exactly what I ordered.

"Easy to navigate through the website."

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Rep reply posted 2022-07-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear your ordered arrived safely and on time!”


Verified
5/5

2022-07-20

Great customer service

"I ordered an industrial machine but had no idea how to use it. With their help I was able to install and use the machine the same day"

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Rep reply posted 2022-07-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad that we could help you get your machine set up and ready to go! Thank you for your review and feedback!”


Verified
5/5

2022-07-19

Very informative when buying the product

"I loved having a video link to view the product in action before I made my purchase. I was able to see what I needed by comparing products and knew how to use the product from watching the video. Thank you so much"

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Rep reply posted 2022-07-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that our video was helpful! Thank you so much for your review and feedback. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-07-17

Fixed my own mistake

"My experience was a good one. I made a mistake on my order and they corrected it for me with no issue. 100% satisfied with my tool and snaps"

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Rep reply posted 2022-07-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad our customer service team was able to help, and that your ordered arrived safely! Thank you for your review!”


Verified
5/5

2022-07-17

The best!

"I always have fast delivery on my orders and customer service by chat online is great. Happy customer "

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Rep reply posted 2022-07-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you enjoy shopping with us! Thank you for your kind review and feedback!”


Verified
3/5

2022-07-16

It’s still on back order.

"My order has been paid for but is still on back order so ask me again after it actually arrives. "

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Rep reply posted 2022-07-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are sorry that your item is still on back order. If you have any questions or concerns about your order, our customer service team is happy to help! Here is their contact information if you need it:
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2022-07-15

Tote bag hardware

"Fast service quality merchandise"

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Rep reply posted 2022-07-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad you enjoyed your shopping experience with us!”


Verified
5/5

2022-07-15

Excelente

"Entrega a tiempo. excelente"

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Rep reply posted 2022-07-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“¡Muchas gracias por tu revisión! Nos alegra que haya disfrutado comprando con nosotros.”


Verified
5/5

2022-07-14

Easy website to use

"I was able to find what I was looking and checkout in about 10min. And the price was great"

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Rep reply posted 2022-07-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you were able to find what you needed with us and that you enjoyed your experience! Thank you for your review and feedback!”


Verified
5/5

2022-07-13

Great Prices - Quick Shipping

"Repeat customer with GoldStar Tool. I shop at GoldStar in person and online. I highly recommend this vendor."

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Rep reply posted 2022-07-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review, we are so glad to hear you enjoy shopping with us! We look forward to having you shop with us again in the future.”


Verified
4/5

2022-07-13

Electric motor

"Not sure of the delivery date"


Rep reply posted 2022-07-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad you enjoyed your experience with us. If you have any issues or questions about your delivery date, our customer service team can help! Here's the contact information you can use to get ahold of them:
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2022-07-12

Excellent service! Great product!

"Very helpful customer service. Great product! Fast shipping! Thank you!"

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Rep reply posted 2022-07-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback and review! We are glad out customer service team was able to help you out, and that everything arrived quickly and safely!”


Verified
5/5

2022-07-12

Thread

"This thread is top quality and very durable for making purses"

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Rep reply posted 2022-07-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very glad to hear you are happy with the quality of the thread you purchased from us! Thank you for your review, and happy sewing!”