"Did not ship as advertised and not very affluent with emails. Eventually got the product in good shape."
"Ordered seamstress pins, very happy with the speed and efficiency this company exhibited. Happy with product. "
“We are so glad your seamstress pins arrived quickly and safely! Thank you for your review, and for shopping with us!”
"They had the parts nobody else did. Thanks. "
“We are so glad to hear you enjoyed your experience with us, and that you were able to find everything you needed! Thank you for your review!”
"A nightmare to assemble with no instructions and a multitude of parts, screws, nuts and bolts. What should have taken less than 2 hours has taken all day and we're still not finished. There was not even a packing list."
“We are very sorry for the lack of instructions, and the trouble it has caused you! I just sent you a private message with more information. Thank you for your feedback, and I trust we can resolve this issue together soon!”
"love the press I have, just adding more die sets to it as I expand what I learn how to make."
“Thank you for your review! We are so glad to hear you are enjoying your press!”
"Quick and easy ordering process and I love that I can hook the buttons up to my maker I purchased from goldstar years ago. My package came so fast also. "
“We are so glad to hear that you are happy with your purchases, and that you enjoy shopping with us! Thank you for your review!”
"Fast delivery, good products "
“We are glad to hear that everything arrived safely, and that you enjoyed your experience with us! Thank you for your review!”
"They came quickly.
Thanks"
“Glad to hear everything arrived safely and quickly! Thank you for your review and feedback!”
"This is my third sewing machine purchase from GoldStar Tool and plan to buy more. I always get friendly service at the best prices in addition to great customer service and support."
“Thank you, we are so glad to hear you enjoyed your experience with us! We look forward to having you shop with us again in the future!”
"I bought stainless steel pins from you because they shouldn't rust, but some of them do."
“We are so sorry to hear that some of the stainless steel pins you ordered are rusting! I just sent you a private message with more information and a couple of follow up questions. Thank you for your review and feedback!”
"The website is well organized, offers a lot of what you need, the prices are slightly higher but then the shipping is only $.99! I ordered rolls of paper which delivered fast for only $.99. "
“Thank you so much for your review and feedback! We love hearing about our customers' experiences, and are so glad you enjoyed yours. Thank you for shopping with us!”
"The machine is wonderful and so is David and his store family. I call with my questions and they are always right there ready to help. "
“Thank you so much for your kind words! We are so glad our team was able to help and answer your questions. We look forward to having you shop with us again in the future!”
"We received the product on time, thank you"
“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”
"I needed foam glue quickly and they came through for me. Thanks!"
“Thank you for your review! We are so glad the foam glue arrived quickly!”
"Received my first order. Happy with quality of clasps. "
“Thank you for your review and feedback! We are so glad to hear that you are enjoying your order.”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are very sorry for the shipping issues and poor communication on our part! Thank you for your feedback, and we are glad to hear your order arrived in good shape. Very sorry again for the hassle!”