ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-06-28

This is the perfect interfacing for making handbags. Fast delivery ,easy to apply with heat press. second time ordering andwill order again!

"I use the interfacing for handbags and it gives wonderful structure to fabric and keeps vinyl from stretching.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2022-06-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you love the interfacing you ordered, and that everything arrived quickly and safely! Thank you for your review and feedback!”


Verified
5/5

2022-06-27

Fantastic Customer Service

"While placing my order , I called the 800 number, and couldn’t believe it a real person answered. She was very polite and helpful! This is a company , I will use a regular basis! Thank you for your wonderful customer service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-06-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are glad our customer service team was able to answer your questions and help you find what you were looking for. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-06-27

Great service

"Absolutely great service and products "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience shopping with us! Thank you for your review!”


Verified
2/5

2022-06-24

Eh

"Did not ship as advertised and not very affluent with emails. Eventually got the product in good shape."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-06-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the shipping issues and poor communication on our part! Thank you for your feedback, and we are glad to hear your order arrived in good shape. Very sorry again for the hassle!”


Verified
5/5

2022-06-23

Speedy and efficient transaction

"Ordered seamstress pins, very happy with the speed and efficiency this company exhibited. Happy with product. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad your seamstress pins arrived quickly and safely! Thank you for your review, and for shopping with us!”


Verified
5/5

2022-06-23

Great experience

"They had the parts nobody else did. Thanks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-06-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us, and that you were able to find everything you needed! Thank you for your review!”


Verified
1/5

2022-06-21

No instructions whatsoever!

"A nightmare to assemble with no instructions and a multitude of parts, screws, nuts and bolts. What should have taken less than 2 hours has taken all day and we're still not finished. There was not even a packing list."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the lack of instructions, and the trouble it has caused you! I just sent you a private message with more information. Thank you for your feedback, and I trust we can resolve this issue together soon!”


Verified
5/5

2022-06-21

rivet order in a snap

"love the press I have, just adding more die sets to it as I expand what I learn how to make."


Rep reply posted 2022-06-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you are enjoying your press!”


Verified
5/5

2022-06-19

Fast delivery

"Quick and easy ordering process and I love that I can hook the buttons up to my maker I purchased from goldstar years ago. My package came so fast also. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-06-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are happy with your purchases, and that you enjoy shopping with us! Thank you for your review!”


Verified
5/5

2022-06-18

Very satisfied thank you

"Fast delivery, good products "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that everything arrived safely, and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-06-18

Great products

"They came quickly.
Thanks
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Glad to hear everything arrived safely and quickly! Thank you for your review and feedback!”


Verified
5/5

2022-06-18

Happy Customer!

"This is my third sewing machine purchase from GoldStar Tool and plan to buy more. I always get friendly service at the best prices in addition to great customer service and support."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-06-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you, we are so glad to hear you enjoyed your experience with us! We look forward to having you shop with us again in the future!”


Verified
2/5

2022-06-16

stainless steel pins

"I bought stainless steel pins from you because they shouldn't rust, but some of them do."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-06-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry to hear that some of the stainless steel pins you ordered are rusting! I just sent you a private message with more information and a couple of follow up questions. Thank you for your review and feedback!”


Verified
5/5

2022-06-16

Convenient fast shipping

"The website is well organized, offers a lot of what you need, the prices are slightly higher but then the shipping is only $.99! I ordered rolls of paper which delivered fast for only $.99. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-06-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We love hearing about our customers' experiences, and are so glad you enjoyed yours. Thank you for shopping with us!”


Verified
5/5

2022-06-14

The best of the best

"The machine is wonderful and so is David and his store family. I call with my questions and they are always right there ready to help. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your kind words! We are so glad our team was able to help and answer your questions. We look forward to having you shop with us again in the future!”