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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
4/5

2022-07-13

Electric motor

"Not sure of the delivery date"


Rep reply posted 2022-07-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad you enjoyed your experience with us. If you have any issues or questions about your delivery date, our customer service team can help! Here's the contact information you can use to get ahold of them:
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2022-07-12

Excellent service! Great product!

"Very helpful customer service. Great product! Fast shipping! Thank you!"

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Rep reply posted 2022-07-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback and review! We are glad out customer service team was able to help you out, and that everything arrived quickly and safely!”


Verified
5/5

2022-07-12

Thread

"This thread is top quality and very durable for making purses"

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Rep reply posted 2022-07-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very glad to hear you are happy with the quality of the thread you purchased from us! Thank you for your review, and happy sewing!”


Verified
5/5

2022-07-12

Great service, fast shipping

"Love the quality of all your products"


Rep reply posted 2022-07-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you love our products!”


Verified
5/5

2022-07-08

Helpful and good prices

"I haven't really used the product, just tested it out. But so far so good."

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Rep reply posted 2022-07-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad to hear everything is going well so far, and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-07-07

Great service

"Great service and fast delivery.
Thanks
"

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Rep reply posted 2022-07-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear you enjoyed your experience with us, and that everything arrived safely! Thank you for your review!”


Verified
5/5

2022-07-04

Great Tool. Customer Service was excellent

"I haven’t learned how to use it yet!"

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Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you found what you were looking for, and that our customer service team was able to help. Take care!”


Verified
5/5

2022-07-04

Pfaff Bobbin

"Ordered a bobbin for Pfaff machine. Gold Star had the best price and it arrived within a few days.
Happy with my purchase!
"

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Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are glad to hear you are happy with your purchase and that everything arrived quickly and safely!”


Verified
5/5

2022-07-03

Excellent

"Fast delivery, great prices, Thanks"

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Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us, and that everything arrived safely! Thank you for your review!”


Verified
5/5

2022-07-03

Very happy with all products

"Got many different scissors and other items and am very happy with the quality of them all. "

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Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you are happy with all of your purchases! Thank you for your review and feedback!”


Verified
5/5

2022-07-01

Delivery

"It was delivered the day it says will be delivered. I will be ordering in the future."

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Rep reply posted 2022-07-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything arrived safely and on time! Thank you for your review, and we look forward to having you shop with us again!”


Verified
5/5

2022-07-01

Great Business to Deal With

"Low prices, great shipping rate and got my items in two days! Can't be beat. I will be a forever customer!"

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Rep reply posted 2022-07-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and kind words! We are so glad you enjoyed your experience with us, and we look forward to having you shop with us in the future!”


Verified
5/5

2022-07-01

Good product, prompt shipping

"Ordered a small item, not always easy to find. GoldStar had it, at a reasonable price and shipped it promptly. Thank you!"

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Rep reply posted 2022-07-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you were able to find the item you needed on our website, and that it arrived safely and quickly! Thank you for your review!”


Verified
5/5

2022-06-30

Good products & great service

"Gold Star carries many more quality products than my local brick & mortar store. Prices are excellent and fast shipping, too."


Rep reply posted 2022-06-30
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you enjoy shopping with us! ”


Verified
1/5

2022-06-29

"The item I received was totally different than what was depicted on the web site. I offered to return the item at my expense and requested an exchange be arranged. The reply to my offer was that what was shipped was what the manufacturer supplied. No mention of my offer to return for an exchange or any other remedy. Registering a dispute with card company for a $12 dollar item seemed unwarranted considering all what a card company does to settle a dispute."


Rep reply posted 2022-06-30
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion and our lack of communication! I just sent you a private message with a couple of follow up questions so I can best understand how to help. Thank you for your review, and I trust we can resolve this issue together soon!”