ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.89/5
Shipping & packaging:
3.72/5
Customer service:
3.44/5
Return/Replacement policy:
3.09/5

Verified
5/5

2022-07-12

Great service, fast shipping

"Love the quality of all your products"


Rep reply posted 2022-07-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you love our products!”


Verified
5/5

2022-07-08

Helpful and good prices

"I haven't really used the product, just tested it out. But so far so good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-07-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad to hear everything is going well so far, and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-07-07

Great service

"Great service and fast delivery.
Thanks
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2022-07-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear you enjoyed your experience with us, and that everything arrived safely! Thank you for your review!”


Verified
5/5

2022-07-04

Great Tool. Customer Service was excellent

"I haven’t learned how to use it yet!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you found what you were looking for, and that our customer service team was able to help. Take care!”


Verified
5/5

2022-07-04

Pfaff Bobbin

"Ordered a bobbin for Pfaff machine. Gold Star had the best price and it arrived within a few days.
Happy with my purchase!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are glad to hear you are happy with your purchase and that everything arrived quickly and safely!”


Verified
5/5

2022-07-03

Excellent

"Fast delivery, great prices, Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us, and that everything arrived safely! Thank you for your review!”


Verified
5/5

2022-07-03

Very happy with all products

"Got many different scissors and other items and am very happy with the quality of them all. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you are happy with all of your purchases! Thank you for your review and feedback!”


Verified
5/5

2022-07-01

Delivery

"It was delivered the day it says will be delivered. I will be ordering in the future."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-07-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything arrived safely and on time! Thank you for your review, and we look forward to having you shop with us again!”


Verified
5/5

2022-07-01

Great Business to Deal With

"Low prices, great shipping rate and got my items in two days! Can't be beat. I will be a forever customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and kind words! We are so glad you enjoyed your experience with us, and we look forward to having you shop with us in the future!”


Verified
5/5

2022-07-01

Good product, prompt shipping

"Ordered a small item, not always easy to find. GoldStar had it, at a reasonable price and shipped it promptly. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you were able to find the item you needed on our website, and that it arrived safely and quickly! Thank you for your review!”


Verified
5/5

2022-06-30

Good products & great service

"Gold Star carries many more quality products than my local brick & mortar store. Prices are excellent and fast shipping, too."


Rep reply posted 2022-06-30
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear you enjoy shopping with us! ”


Verified
1/5

2022-06-29

"The item I received was totally different than what was depicted on the web site. I offered to return the item at my expense and requested an exchange be arranged. The reply to my offer was that what was shipped was what the manufacturer supplied. No mention of my offer to return for an exchange or any other remedy. Registering a dispute with card company for a $12 dollar item seemed unwarranted considering all what a card company does to settle a dispute."


Rep reply posted 2022-06-30
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion and our lack of communication! I just sent you a private message with a couple of follow up questions so I can best understand how to help. Thank you for your review, and I trust we can resolve this issue together soon!”


Verified
5/5

2022-06-28

This is the perfect interfacing for making handbags. Fast delivery ,easy to apply with heat press. second time ordering andwill order again!

"I use the interfacing for handbags and it gives wonderful structure to fabric and keeps vinyl from stretching.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2022-06-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you love the interfacing you ordered, and that everything arrived quickly and safely! Thank you for your review and feedback!”


Verified
5/5

2022-06-27

Fantastic Customer Service

"While placing my order , I called the 800 number, and couldn’t believe it a real person answered. She was very polite and helpful! This is a company , I will use a regular basis! Thank you for your wonderful customer service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-06-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are glad our customer service team was able to answer your questions and help you find what you were looking for. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-06-27

Great service

"Absolutely great service and products "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience shopping with us! Thank you for your review!”