"It was great, the stuff that I order was good and on time"
"Item was not as expected, covered with “grease” and not well made.
A bit of a hassle in the beginning to return …finally had to call to sort it out
"
“We are very sorry the item was not what you expected, and for the difficulty you had returning it! I just sent you a private message asking a couple of followup questions. We appreciate you taking the time to leave us feedback!”
"No one from the customer service team ever contacted me with my concerns. They filled an order that was out of stock and never relayed the information that this order was going to take much longer than expected. Someone on their FB page kept telling me that I would be updated every day, yet no updates were ever provided. After waiting over 2 weeks and asking for a cancelation of my order and a refund, all of a sudden my order is now on its way and will arrive 3 weeks after I placed my order. Instead of doing to righ thing by shipping it priority for me, they send it the longest possible shipping method available and am ignoring me a messenger. Horrible customer service and I will never order from here again!!!! "
“We are very sorry for all the confusion with your order, and that you had a bad experience with us! We appreciate your feedback and will use it to improve our process in the future. ”
"Excellent company/repeat customer
"
“Thank you for your review! We are so glad you enjoy shopping with us.”
"Best grommets, service and fast shipping! Keep up the great work! "
“Thank you so much for your review! We are so glad to hear you enjoyed your experience with us and that your grommets arrived quickly and safely.”
"I bought this thread a few months ago and was pleased with the performance and quality. I reordered more based on the last order."
“So glad to hear you are enjoying the thread! We look forward to having you shop with us again in the future. Thank you for your review!”
"I’m a new customer and their customer service was courteous and knowledgeable. Product was what I needed, fair price and delivered on time. Will shop with them again."
“We are so glad our customer service team was able to help you find what you were looking for! Thank you for your review, and we look forward to having you shop with us again!”
"I ordered some wide bronze sliders for thick adjustable purse straps. They worked perfect! Quality product and quick shipping. "
“Thank you so much for your review! We are glad to hear you were able to find everything you were looking for, and that you are enjoying your purchase! ”
"fast. friendly cust.serv.
the item delivered with some damages on edges... did not like it."
“Thank you for your review! We are glad to hear our customer service team was able to help you find what you needed! We are very sorry the item arrived damaged. Thank you for your feedback, we appreciate it!”
"I purchased this bar tack on 25 April 2022, I assembled the machine, plugged it in and tried to wind the first bobbin. I received a code E603 and the servo motor began smoking and nearly caught on fire. I have spoke to David several times with empty promises of shipping a replacement head unit. So - I have a $3000.00 chunk of Chinese steel that my business is unable to utilize, but Goldstar Tool has their money. Also 'David' is the only one authorized to handle decisions of this level, so if he's on travel you are forced to wait for his return to try and work out any resolutions. As of right now, I can not recommend purchasing anything form Goldstar Tool, if Goldstar rectifies my issue, I'd gladly write and updated review"
“We are very sorry that it is taking us so long to resolve this issue for you! I just sent you a private message with a couple of follow-up questions. Very sorry again for the hassle, and I trust we can resolve this problem together soon!”
"The shipping rates to Africa are to high. Yo could have allot of costumers from this continent for there is not much sewing supplies here."
“Thank you for your feedback and review! We will keep this in mind for the future. Thank you again, and best wishes!”
"We had the most incredible customer service. We made a mistake and bought the same item 3 times due to internet issue. Goldstar Tools immediately called us and checked to see if the order was correct. They even helped us find a cheaper way to purchase the item by increasing the volume. It saved us close to $300. Then it was shipped the same day. It has been a very long time since we had this kind of customer service. I am sold on working with this company again and again. Honest and an amazing product. This is a rare gem!"
“Thank you so much for your review and kind words! We are so glad you had such a great experience with us, and that we were able to help you get your item ordered correctly. Thank you again, and best wishes!”
"I purchased a post bed machine over 3 weeks ago. After one week, I contacted them and was told it would be sent from another retailer in New Jersey and I should receive a tracking for the shipment that week. I’ve yet to get that tracking number or any proof that my $1800 purchase was on the way. I’m hoping this review will yield some better results. "
“We are so sorry for the long wait and the lack of communication on our part. I just sent you a private message with a few follow-up questions so I can start looking into your order. Very sorry again, and thank you for your patience!”
"product was not accurate in size.
ordered 1/4" cording, but the cord is smaller. It is measures slightly less than 3/8". "
“We are very sorry the product you ordered was inaccurately sized. Thank you for your review and feedback! I just sent you a private message with a couple follow up questions. I look forward to hearing back from you!”
"The machine is gorgeous (I got it in pink) and it's SO quiet and easy to use. I was hammering in jeans buttons before and it was so loud and cumbersome. I can't believe how easy this machine has made jeans making!!!"
“Thank you for your review! We are so glad that you are enjoying your new product!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are so glad everything arrived safely and in a timely manner! Thank you for your review!”