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Product & services pricing
3.99/5
Chance of future purchase:
3.89/5
Shipping & packaging:
3.72/5
Customer service:
3.44/5
Return/Replacement policy:
3.09/5

Verified
4/5

2022-05-13

Lack of communication

"I placed an order on 4/30 and have not received it. An order I placed after that has been received. There has been no communication as to why my first order is so delayed. "

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Verified
5/5

2022-05-13

cool

"on specified date too, good"

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Rep reply posted 2022-05-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for you're review! We are so glad your order arrived quickly and safely! ”


Verified
5/5

2022-05-11

Very nice products and fast shipping.

"Purchased 1.25" and 1" welded square rings for some rifle sling projects. The rings are welded and appear to be much stronger than plastic square rings. "


Rep reply posted 2022-05-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you were able to find what you were looking for with us, and that you are enjoying the welded square rings. Thank you for your review! We look forward to having you shop with us again in the future!”


Verified
5/5

2022-05-10

Great customer service

"Reina was very helpful and courteous. "


Rep reply posted 2022-05-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and kinds words! We are glad Reina was able to help you find what you were looking for. Best wishes!”


Verified
1/5

2022-05-09

Of course it arrived damaged

"I still purchased this table even though there were many bad reviews about it being damaged during shipping. I figured I would give it a try anyway and see how bad the damage is and if it could be repaired on my end and if they would reimburse me for some of it. Of course, it arrived damaged, but not in pieces. When I took photos and notified GoldStar they could only offer a very small amount of store credit. So, I would have to purchase something else, then cough up more money to cover, then maybe THAT would be trashed during shipping. No thanks. I will repair this, but I'm done with them. "

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Rep reply posted 2022-05-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry the table arrived damage, and for the inconvenience! I just sent you a private follow-up message. Thank you for your review and feedback!”


Verified
1/5

2022-03-19

Do not trust this company

"I have ordered several times from Goldstar. Every time my order has been short. I should not have to count out 50 grommets to be sure I have the exact number. Each time the company shorted the order and I had to wait to have to rest shipped to me. This is totally unacceptable. I wonder how many other people have been ripped off by Goldstar. "

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Rep reply posted 2022-03-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are very sorry about the hassle you are experiencing and hope all goes well. Best wishes!”


Verified
5/5

2022-05-04

Love Goldstar.

"Love Goldstar. Fast shipping. Good prices "

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Rep reply posted 2022-05-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much, we are glad you enjoyed your experience with us! We look forward to having you shop with us again soon!”


Verified
5/5

2022-05-02

A+

"fast delivery. grommets worked out great"


Rep reply posted 2022-05-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that everything arrived safely and on time! Thank you for your review!”


Verified
5/5

2022-05-02

Excellent

"Fast, courteous and affordable "

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Rep reply posted 2022-05-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad you enjoyed your experience with us!”


Verified
1/5

2022-04-29

Bobbin case did not fit my 206rb-5

"Parts did not work in my sewing machine. The bobbin case that was shipped was for a Juki machine. "

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Rep reply posted 2022-05-02
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for this mistake! I just sent you a private message with a couple of follow up questions. I hope we can resolve this issue soon and get you the parts you need!”


Verified
5/5

2022-04-26

All good but......

"There was no place to add the 5% discount code. (HURRYUP)"


Rep reply posted 2022-04-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback, we are glad to hear you enjoyed your experience with us! And very sorry about the confusion with the discount code. Our customer service team is happy to help if you have any questions! Their number is: 1.800.868.4419 ”


Verified
5/5

2022-04-21

Handbag Hardware

" Excellent...! I love the Quality of the items I purchased, exceeded my expectations. Shipping was prompt.
Will Definitely order again.
"

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Rep reply posted 2022-04-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear everything arrived safely and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2022-04-21

Awesome!

"Five star service! I ordered a binder and spoke with the owner twice on the phone. When my binder came, it came with a pre-sewn knit sample which gave me reassurance that what I ordered was what I needed. Will definitely shop again :)"

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Rep reply posted 2022-04-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are so glad everything arrived safely and that we were able to help you find what you needed!”


Verified
1/5

2022-04-21

Terrible quality!

"I'd give it less if i could. My order came, things are broken, scratched up and dull, clips dont work. garbage. when i reached out regarding this i got one reply telling me i could send back for a refund. when i tried to further conversate i was ignored. never again! $70 of complete garbage."

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Rep reply posted 2022-04-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that the items arrived damaged, and for the lack of communication on our part! I just sent you a private message with a few follow up questions. I trust we can take care of this together!”


Verified
5/5

2022-04-21

Good Seller

"Fast shipment good quality"

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Rep reply posted 2022-04-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you enjoyed your experience with us! Thank you for your review!”