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Product & services pricing
3.99/5
Chance of future purchase:
3.89/5
Shipping & packaging:
3.72/5
Customer service:
3.44/5
Return/Replacement policy:
3.09/5

Verified
5/5

2022-04-06

Quick delivery

"Delivered within a week, as ordered"


Rep reply posted 2022-04-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Very glad to hear your order arrived safely and on time! Thank you for your review!”


Verified
5/5

2022-04-06

Will use them again

"This was my first time ordering from them. I received all my materials, packed in an organized way. I appreciate the videos they have showing off some of their products. That was very helpful. I will be using them again."

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Rep reply posted 2022-04-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad your order arrived safely and that you enjoyed our videos. We look forward to having you shop with us again in the future!”


Verified
5/5

2022-04-06

Topnotch

"Great product, service and value. "

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Rep reply posted 2022-04-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you are pleased with our services! Thank you for shopping with us!”


Verified
1/5

2022-04-05

Wrong part

"They sent me the wrong part. I even pointed out that the one they sent me looked nothing like the one I ordered. They claim it still works but it doesn't."

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Rep reply posted 2022-04-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry for the confusion about your order! I just sent you a private message with a couple of follow up questions so I know how best I can help you resolve this issue. Thank you for your patience and for your review!”


Verified
5/5

2022-04-04

Arrived quickly... instructions would make it better

"I ordered T legs with casters for a chain stitch machine I am restoring. The shipment arrived quickly. The box was damaged but the contents was in good shape. No instructions. I had to watch the general videos on the website to see what it looks like once assembled. I think I assembled it correctly... but I have some hardware left... so who knows. I have not used it yet (still waiting on my motor and belt); but I like the size and the fact that it looks very adjustable."

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Rep reply posted 2022-04-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“So glad your machine arrived quickly and safely! Thank you for your review and feedback about including instructions with the machine, we will keep this in mind for the future. Best wishes!”


Verified
5/5

2022-04-04

Shipped Fast!

"My machine arrived in just a few days. I've wanted a Juki for years so I was thrilled to find one for such an affordable price. My only issue was it was a little difficult to find instructions for how to put everything together and there were some steps we had to just use our best guess on. Also I know the machines are fairly customizable but it would be nice if the general placement for all parts was marked on the table. Still we got it set up and I love it! I'm making orders faster than ever!"

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Rep reply posted 2022-04-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you are loving your Juki and that it is helping you with your orders! Also, thank you for your feedback on the assembly of the machine, we will keep this in mind for the future. Thank you for your review!”


Verified
4/5

2022-04-04

Easy to use.

"It makes a nice round hole. But it is hard to get the paper pieces out."

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Rep reply posted 2022-04-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad the product works for you, but are sorry that cleaning the paper out is difficult. We appreciate you letting us know so we can take this into consideration! ”


Verified
5/5

2022-04-04

Great machine!

"Everything went as expected! The machine is great but the experience was cumbersome! I wasn’t expecting instructions for assembly but I guess I was expecting a parts list! Some things I just stood wondering what some of the parts where! The YouTube channel you have helps a lot! There’s just not much on the ddl-5550 Juki! The boxes did have some damage and one of the K-leg feet was bent up! There was a good bit of mud on the foot peddle and feet but nothing a stiff brush and water wouldn’t take care of! Over all I really like this machine and hope to have many years of service! "

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Rep reply posted 2022-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are sorry to hear there was some damage to your machine when it arrived, thank you for letting us know. We are so glad you enjoyed our YouTube channel and that it was helpful! Best wishes!”


Verified
5/5

2022-04-03

great catalog great service

"Searching for a good supplier of sewing thread, they have a great selection. Order arrived quickly and you can't beat the shipping cost of $.99!"

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Rep reply posted 2022-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad we had the sewing thread you were looking for and that everything arrived quickly!”


Verified
5/5

2022-04-01

Quick and easy

"Good price, fast service, thanks.
"

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Rep reply posted 2022-04-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you enjoyed your experience with us! Thank you!”


Verified
5/5

2022-04-01

Great!

"Great products and great shipping! Thank you!"


Rep reply posted 2022-04-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Our pleasure! Thank you for your review!”


Verified
5/5

2022-04-01

Good customer service

"Received product fast. Also received courtesy call when products not available. Appreciate caring for customer's needs very much. Thank you!"

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Rep reply posted 2022-04-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad we were able to help you find what you were looking for! Thank you for your review and feedback!”


Verified
5/5

2022-03-31

Dream machine

"Thank you ,was getting crazy prices for boat canvas repair,bought my own machine and it's amazing!
Thank you goldstar!
"

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Rep reply posted 2022-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad we had what you needed, and that you are enjoying your purchase! Thank you for shopping with us!”


Verified
1/5

2022-03-30

WHERE ARE MY PARTS

"YOU ARE ASKING FOR A REVIEW BUT I DON'T HAVE MY ORDER YET."


Rep reply posted 2022-03-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you are still waiting on your order! I just sent you a private message asking a few follow-up questions. I trust we can resolve this for you soon!”


Verified
5/5

2022-03-26

Impressive customer service

"Initially had a question about part compatibility with my sewing machine. Karla was responsive and got an answer for me fast. Later when I needed to exchange an item, Karla was again right there to assist and help solve a small issue. Shipping was practically immediate. This is the kind of company everyone should give their business to!"

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear you had a great experience with us, and that Karla was able to help you troubleshoot any difficulties.”