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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2022-03-31

Dream machine

"Thank you ,was getting crazy prices for boat canvas repair,bought my own machine and it's amazing!
Thank you goldstar!
"

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Rep reply posted 2022-03-31
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad we had what you needed, and that you are enjoying your purchase! Thank you for shopping with us!”


Verified
1/5

2022-03-30

WHERE ARE MY PARTS

"YOU ARE ASKING FOR A REVIEW BUT I DON'T HAVE MY ORDER YET."


Rep reply posted 2022-03-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you are still waiting on your order! I just sent you a private message asking a few follow-up questions. I trust we can resolve this for you soon!”


Verified
5/5

2022-03-26

Impressive customer service

"Initially had a question about part compatibility with my sewing machine. Karla was responsive and got an answer for me fast. Later when I needed to exchange an item, Karla was again right there to assist and help solve a small issue. Shipping was practically immediate. This is the kind of company everyone should give their business to!"

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so glad to hear you had a great experience with us, and that Karla was able to help you troubleshoot any difficulties.”


Verified
5/5

2022-03-29

Great Customer Service

"My 2nd purchase through Goldstar, quality and response to questions is very prompt and helpful!"

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Very glad we were able to help you find what you were looking for! Thank you for your review!”


Verified
5/5

2022-03-28

Wonderful

"Loved the quality of the cotton woven, mid weight interfacing. Ordered in black and white. Wonderful hand. Would definitely order again. Thanks. "

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you are pleased with your purchase! Thank you for shopping with us!”


Verified
1/5

2022-03-28

I have not received my presser feet.

"I received an email on March 14 that my order was on its way. It is the 27th and I've not received it yet."

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry your order is taking so long to arrive! I just sent you a private message with a couple of follow-up questions. I trust we can solve this issue together soon!”


Verified
5/5

2022-03-27

Great

"Bought the foot pedal
Thought it was going to be a different color but I also didn’t expect the hardware to come with it it works great I’m happy
"

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you are enjoying your foot pedal and that it is working well! Thank you for shopping with us!”


Verified
5/5

2022-03-27

"Good sizes and didn't have to search for products I wanted . I love that you 1 1/4 inch hardware at reasonable prices. And I will be returning. Thank you"

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad you enjoyed shopping with us, and that you were able to find what you are looking for. We look forward to having you shop with us again soon!”


Verified
5/5

2022-03-26

Goldstar Tool is a good vendor. Shipped fast, good price.

"The product was as described. Shipped fast. Was disappointed in the product, but not Goldstar Tool's fault. Very good prices and would buy from them again without hesitation."

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and feedback! We are glad you enjoyed shopping with us but are sorry to hear you were disappointed in the product. Please reach out if there's anything we can do to help! Best wishes!”


Verified
5/5

2022-03-26

Top

"I am very satisfied with my purchase. Quick and neat delivery.
After years of research I FINALLY found what I need. thank you for everything
"


Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you are enjoying shopping with us! Thank you for your review!”


Verified
5/5

2022-03-25

Easy Ordering and Speedy Delivery

"My items arrived exactly as promised and with no issues. Although I was worried about using standard delivery, the package was delivered within 3 days of ordering online. It was extremely easy to order online, and the video tutorial helped me choose the correct sizing for the die I needed. I appreciated that they offered the "package" option in ordering as well to ensure the die set would match the size snaps I ordered. Very good experience with this company."

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you had a good experience with us, and that you were able to find what you were looking for! Thank you for your review!”


Verified
2/5

2022-03-25

Trouble getting correct grommet size

"This is my 3rd attempt to get the correct grommet I need for my machine to place the jean buttons I purchased, hopefully this will be the last time. I called customer service and was assured the grommet they were sending me was the correct size, unfortunately, it was not!"


Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the trouble you are experiencing, and that we didn't provide you with accurate information about the grommet size! I just sent you a private message with some additional information. Very sorry again, and thank you for your feedback!”


Verified
5/5

2022-03-24

Excellent customer service

"I needed to place a last minute order that was time sensitive, and they were amazing. It arrived right on time. Thank you so much!!!"

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Rep reply posted 2022-03-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad we were able to help you get your order placed quickly, and have it delivered on time! Thank you for your review and for shopping with us!”


Verified
5/5

2022-03-24

Great prices, especially shipping costs!

"I've worked with Goldstar for several months, ordering sewing equipment and supplies and they really try to go the extra mile to help customers with everything from picking the right product, to assembling it (if needed), to getting it shipped and delivered to the right place. Going to continue sourcing from Gold Star!"


Rep reply posted 2022-03-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review and for shopping with us! ”


Verified
5/5

2022-03-23

Great

"As described feet and adapter’s worked for my machine Kenmore 158"

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Rep reply posted 2022-03-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad everything is working well with your machine! Thank you for shopping with us!”