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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2021-07-02

Excellent products, and customer service.

"I received wonderful online help when buying my machine, and accessories. The DDL87 Juki Industrial Sewing machine I purchased was a tremendously great price, with free shipping! I am now a lifetime customer. I highly recommend this Company. "

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Rep reply posted 2021-07-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad we were able to help you find the products you needed! Thank you for your review, we look forward to having you shop with us again in the future!”


Verified
5/5

2021-07-02

Good products, fast delivery

"I always receive my orders promptly, well-packaged and with no errors. The last order was for 100 rivets. It thought the package looked sparse so I counted them. It was correct! I order from Goldstar about once a month for the last 6 months. I have never had any negative issues with this company. "

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Rep reply posted 2021-07-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and for being a regular customer! We are very glad you are enjoying our products and services. Best wishes!”


Verified
5/5

2021-07-01

satisfaction

"pleased
with ease of placing order, and prompt delivery.
"

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Rep reply posted 2021-07-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are glad you enjoyed your experience with us.”


Verified
5/5

2021-07-01

Fantabolous Experience

"Listened well to my needs."


Rep reply posted 2021-07-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you had a great experience with us and that we were able to help you find what you needed! Thank you for your review!”


Verified
5/5

2021-07-01

speedy sewing supplies

"I placed my order for some corset making supplies and before I had completed drafting the pattern the tools arrived and they are perfect for the job"

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Rep reply posted 2021-07-02
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are glad you are enjoying your purchase and that the tools arrived quickly! Thank you for your review!”


Verified
4/5

2021-06-30

Quick Delivery

"I was very please to get my items so quickly. I wish that there was less packaging not a big box relative to the items purchased, which would have fit into a padded envelope. Seemed wasteful."

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Rep reply posted 2021-07-01
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are glad you are enjoying your purchase! Thank you for your review and the feedback about our packaging, we are always looking for ways to improve. Best wishes!”


Verified
2/5

2021-06-29

Unpleasant workers

"My experience wasn’t good at all. After waiting for a week for my pins, I called again. They were not pleasant at all. The manager promised that he will send it overnight. It took 1 week to receive them, so all together it took 2 weeks to receive the shipment after lots of phone calls. No one even bothered to call me back and they promised that they would."

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Verified
5/5

2021-06-29

A Gold Star Company.....

"The owner cares about his customers and willing to work with them in getting the right products for their projects!"


Rep reply posted 2021-06-29
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for the review and positive feedback! We look forward to having you shop with us again in the future!”


Verified
5/5

2021-06-28

Everything came fast.

"In Alaska, things take a long time to get things here. No true with GoldStar Tool. They know how to ship to Alaska.
It was the same way when they sent us our DU1181N. And they did not gouge us for shipping to Alaska, unlike many other vendors we don't use now. GoldStar, you are the BEST.
"

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Rep reply posted 2021-06-29
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad our shipping got your products to you quickly and that you are enjoying your purchases! Take care, and thanks for the review!”


Verified
5/5

2021-06-27

Purse hardware

"They have what I need. Super fast delivery."

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Rep reply posted 2021-06-28
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and feedback! Glad you are enjoying your purchase!”


Verified
1/5

2021-06-27

Had to contest charges with credit card.

"They took my order, charged my credit card, then called me demanding an extra $50 for shipping in excess of what was already charged. When I refused, they said they would cancel my order. The real problem is that they never did, they just kept the money and never shipped the order. I finally contested the charges with my credit card company and am still waiting for resolution 2 weeks later."

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Verified
3/5

2021-06-26

Product Order

"Placed an order for a New Tech 0303 sewing machine. No stock so waiting for order to e filled. They hope to have it y the end of the summer. Seems a it long for a regularly stocked item. When asked for a comparable machine they offered the computerized version for an additional $300. Onan $800 order this is quite an increase for a purchase that is available."

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Verified
5/5

2021-06-23

I’m happy with Gold Star

"My orders arrive promptly and any problem I’ve had has been resolved to my satisfaction!"

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Rep reply posted 2021-06-23
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are glad to hear you have enjoyed our products and services and we look forward to having you shop with us again soon!”


Verified
5/5

2021-06-22

"bought several items in past great shipping and no tax thanks"

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Rep reply posted 2021-06-23
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you have enjoyed your experience with us! Thank you for your review, and we look forward to having you shop with us again in the near future!”


Verified
1/5

2021-06-22

Shipped partial tools.

"Shipped incomplete tools. Have called multiple times and no one responds or seems to care. "

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