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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

5/5

2021-05-12

Excellent Service!!

"Just to express my sincere Thanks. The items arrived in a quite fast
delivery time! And the parts were all in the box as described in the videos.
What really impressed me was that the owner called me on my phone to
make sure the measurements were accurate before cutting the table top and even had me take a measurement of the machine to make sure it was the exact right fit!
Now that is amazing!
"

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Rep reply posted 2021-05-12
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so pleased you are happy with your purchases and that we were able to help you find the perfect fit!”


Verified
1/5

2021-05-11

Terrible!!!!

"Never received the order
Won’t credit my account
"


Verified
3/5

2021-05-10

Problems From the Start

"Stand and machine were damaged upon delivery. Some damage was from the inadequate packaging, some damage was from manufacturing. The company was on the slow side to respond but is replacing our items. Hopefully the new items arrive with minimal damage and no manufacturing defects. The pricing and selection was very good and the product was shipped out surprisingly fast. "

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5/5

2021-05-10

Fast Shipping

"Bought three machines from this shop already
- Juki DDL 9000C SMS
-Juki MF 7523 coverstitch
-Juki Mo 6843 serger
I love all the machines and are doing so great! David the owner is very helpful when it comes to minor problems like missing parts, shipping instructions and is very knowledgeable. Fast shipping. Thanks David! Will be buying more....
"

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Rep reply posted 2021-05-11
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you are enjoying your purchase and that we were able to help! Thank you for your review!”


Verified
1/5

2021-05-10

No instructions.....

"Not able to use my tool as there was no instructions included.

Please help!
"

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Verified
3/5

2021-05-06

Leather Skiver

"Very disappointed with not having any instructions on how to assemble the parts"

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Verified
5/5

2021-05-06

Fast & Fantastic!

"I called with a rather sizable order, within 24 hours I had a 20' x 6' cutting table all built and functional in my shop in addition. The assistance I received from the sales department was friendly and helpful. I'll definitely be returning!"

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Rep reply posted 2021-05-06
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so happy you are enjoying your product and that we were able to assist you. We look forward to serving you again in the future!”


Verified
2/5

2021-05-04

Fast delivery but missing item.

"My order arrived quickly but without the rivet setter I paid for."


Verified
5/5

2021-05-02

Great Experience

"Found these guys on FB and couldn’t be happier. "

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Rep reply posted 2021-05-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you found us and enjoyed your experience! ”


5/5

2021-05-02

Love my Heavy Duty Grommet Press

"Better late than never for a review :)
I got my Heavy Duty Grommet Press a couple of years ago and just really got started using it this year due to crazy life and pandemic. At first I couldn't figure out how to use it, requested help and then got a call right away. I wasn't able to call back due to illness.
Watch the youtube videos to understand how to use it and you too will really enjoy how easy it works and how well. I'm so glad that I can get back into my sewing craft and that I have this tool!
"

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Rep reply posted 2021-05-03
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thanks so much for your review! We are pleased you are enjoying your Heavy Duty Grommet Press and that it is working well for you!”


1/5

2021-04-29

No customer service on defective items.

"Customer service is horrible. Defective item and was offered NO resolution. "

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Verified
4/5

2021-04-28

"Item is more expensive than other sources, however I trust the fit at this time."

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Rep reply posted 2021-04-28
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review, we appreciate your business! We trust you will enjoy your purchase, but if any issues arise please let us know so we can work together to resolve them.”


Verified
5/5

2021-04-28

No hardware

"E mailed about what I needed and was answered very quickly. Ordered a speed reducer and a drop down edge guide.
I guess I understand why the speed reducer didn’t come with hardware. Can’t figure out why the drop down edge guide for a specific machine wouldn’t come with mounting screws.
"

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Rep reply posted 2021-04-28
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review, we are so pleased you had a good experience with us! Please feel free to reach out if you still have any questions about your purchase.”


Verified
4/5

2021-04-27

Very good service

"Received items very quickly. Everything worked as it should. "

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Rep reply posted 2021-04-28
A rep from GoldStar Tool, GoldStarTool, has responded:

“Very glad you are happy with your purchase and that everything is working well for you!”


Verified
5/5

2021-04-27

Order received in a quick timely manner and exactly the items that I expected.

"Very pleased, and will use again. "

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Rep reply posted 2021-04-28
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad you are pleased with your purchase and enjoyed our service!”