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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
2/5

2021-06-22

Not impressed

"Extremely cheap product. Don’t waste your money....and no directions were included. Absolute garbage. "

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Verified
1/5

2021-06-18

Only included one of four items

"Title says it all - ordered four things, only received one. No communication as to whether the rest of the items were out of stock or are expected in a different delivery package. Will update review depending on how customer service handles the issue. I like supporting this company and have ordered from Goldstar previously. I hope they can give me a reason to continue being a customer. "

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Verified
5/5

2021-06-18

Happy first time customer

"Been flipping thrift store jean jackets, etc., but I've been hand riveting much of the material that the sewing machine cannot handle. Woe unto me to get things lined up, etc, so I'm happy with my new hand press. Confusing part is there are so many choices for dies and I'm not exactly sure what I need. Plus, maybe if you bundle types of dies of the same function with a few size choices together, that would be more economical? Your chat room is great, but they had to excuse themselves for the fact that some of the rivets I would like to order are not photographed yet. Guess I could order by phone - and speak to a human - ha!"

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Rep reply posted 2021-06-21
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review, and feedback! We are glad you are enjoying your purchases and that the chat room helped!”


Verified
5/5

2021-06-16

very good service

"good shopping easy to use"

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Rep reply posted 2021-06-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review! We are so glad you enjoyed your shopping experience with us!”


Verified
5/5

2021-06-16

Five Gold Stars for GoldStar Tool

"I placed two orders to GoldStar Tool. Both were handled professionally and arrived on time. I have now been able to use the machine parts. They work great. I am very happy with this seller."

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Rep reply posted 2021-06-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so happy that you enjoyed your experience with us, and that both of your orders are working well and are what you needed! Thank you for your review, we look forward to having you shop with us again soon!”


Verified
5/5

2021-06-16

Exceeded my expectations

"Great to be 100% satisfied with my purchase. Jennifer was a great help on the phone."

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Rep reply posted 2021-06-17
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you are completely satisfied with your purchase, and that you enjoyed our services! Thank you for the review!”


Verified
1/5

2021-06-16

Disappointed.

"My roll of paper was delivered to my house and when I opened it up, I discovered my paper to be smashed in five places."

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Verified
5/5

2021-06-15

Great

"Exactly what I needed and quick delivery!"

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Rep reply posted 2021-06-16
A rep from GoldStar Tool, GoldStarTool, has responded:

“So glad you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2021-06-14

Fast and great price

"Fast and great price saved me $50 on the same product most others were offering."

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Rep reply posted 2021-06-14
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you so much for your review! We are so glad you enjoyed your purchase and experience, and we look forwarding to having you shop with us again soon!”


Verified
5/5

2021-06-14

Great service

"A great job, was very happy with the work."

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Rep reply posted 2021-06-14
A rep from GoldStar Tool, GoldStarTool, has responded:

“So happy you are enjoying your purchase! Thank you for your review!”


Verified
1/5

2021-06-14

"Website not user friendly!!"

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Verified
5/5

2021-06-12

Great Customer Service

"Great customer service and great prices. They went over and above when I bought my sewing machine. Will keep going to them for all my needs."

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Rep reply posted 2021-06-14
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are so glad we were able to help you find what you needed and that you enjoyed your experience with us! Thank you for the review!”


Verified
5/5

2021-06-10

Snap fasteners

"I looked at several places before finding GoldStar. Once i did, i found what i needed quickly! Ordered and delivered within a few days! Great job!!"

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Rep reply posted 2021-06-11
A rep from GoldStar Tool, GoldStarTool, has responded:

“Thank you for your review and for shopping with us! We are so glad you are enjoying your purchase!”


Verified
5/5

2021-06-09

Exactly the product I was looking for

"I had to find a specific needle for my mom's commercial sewing machine. Gold Star had exactly what she needed. Very happy. "

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Rep reply posted 2021-06-10
A rep from GoldStar Tool, GoldStarTool, has responded:

“We are very glad you were able to find the right needle for your mom's sewing machine with us! And that you are enjoying your purchase. Thank you for your review!”


Verified
5/5

2021-06-09

The perfect fit!

"I ordered some one inch sliders to fit bulkier straps, and theses are perfect! The quality is great!
Ordering was easy and they got here quickly! Love them!!
"

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Rep reply posted 2021-06-09
A rep from GoldStar Tool, GoldStarTool, has responded:

“Hello! So glad you are enjoying your one inch sliders and that you are pleased with our services. Thanks so much for your review!”