"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"There's no reason eshop cannot provide at least one level of FREE shipping (UPS Ground? USPS?)"
"I have no idea how you could do this any better than you have done, it was a very simple task to make the best deal even better!
Thank you "
“Wow, thank you so much for the fantastic review! We're thrilled to hear you found our process simple and that we could make your deal even better! Your satisfaction means the world to us, and we’re excited to continue providing you with great service in the future!”
"well stocked and great web page. "
“Thank you so much for your fantastic review! We're thrilled to hear you find our website well-stocked and user-friendly. Your support means the world to us, and we can't wait to continue providing you with top-notch products and a seamless shopping experience! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Chat/customer service was phenomenal, walking me through the various options with care and expertise. Kudos."
“Thank you so much for your fantastic review! We're thrilled to hear that our customer service team provided you with exceptional care and expertise. Your satisfaction means the world to us, and we truly appreciate your kudos! We're here to help anytime you need!”
"Promise to deliver Deliver what they promise"
“Thank you so much for your fantastic review! We're thrilled to hear that we lived up to our promise and met your expectations. Your support means the world to us, and we're excited to continue delivering great products and service! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"As usual, I got all info I wanted and needed before bying my dock.
"
“Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you found the information you needed to make your purchasing decision easy and straightforward. Your satisfaction is our top priority, and we can't wait to assist you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Came overnight
Excellent quality
Good customer support"
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you experienced our speedy service and received your order overnight. It’s awesome to know you’re happy with the quality of our products and our customer support. We truly appreciate your feedback and can’t wait to serve you again! Keep enjoying your purchase!”
"Kit & instructions were fantastic. Would purchase again."
“Wow! Thank you so much for your glowing review! We're thrilled to hear that our replacement battery and instructions made your 15-year-old MacBook Pro come to life again. It's great to know that you'd consider purchasing from us again. Your satisfaction means the world to us, and we're here whenever you need us!”
"Will have to let you know on this"
“Thank you so much for your feedback! We're thrilled to see that you're excited about your experience with us. We can't wait to hear more about it and how we can continue to support you. Stay tuned for your updates! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Great deal on a MacBook pro16 inch. wow what an upgrade! Arrived super fast. Literally in "mint" condition as stated and not like the amazon/Best Buy/ target refurb baloney. This is the second refurb from OWC. Thank you. Happy Person. "
“Wow, thank you for sharing your amazing experience! We're thrilled to hear that your MacBook Pro arrived so quickly and in mint condition. It’s fantastic that you’re enjoying your upgrade and finding the quality we pride ourselves on! We appreciate your loyalty as a returning customer and can’t wait to assist you again in the future. Happy computing! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Last used OWC in 2023. Since then I've moved and forgot my password. I had to use the old ZIP Code, but once my account was found with the old ZIP Code, it was easy to update. Also easy to order."
“Thank you so much for your fantastic review! We're thrilled to hear that you had such a smooth experience updating your address and that ordering was a breeze! It's always our goal to make things as simple as possible for our customers, and your feedback makes our day. We appreciate you choosing OWC, and we're here to help anytime you need us!”
"Poor online customer support when office closed. Unable to manage order electronically when office is closed. No options for customer support after hours. Even when customer support available, response time to action poor resulting in poor outcome. "
“
Thank you for sharing your candid feedback with us. We truly apologize for the inconvenience this situation has caused, particularly regarding the difficulty in canceling your order before it shipped. We understand how frustrating this must be. It appears you are already working with our Escalation team, who are actively looking into a solution for you. We encourage you to continue working with them, as they are best equipped to assist. It does appear that we were able to come to a positive resolution. Please let us know if there's anything we can do to improve your rating! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
”
"Great deal on the hard drive and quick shipment! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear you found a great deal on our hard drive and that your shipment arrived quickly. Your satisfaction means the world to us, and we can't wait to serve you again! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I upgraded my iMac’s memory and found an external hard drive to speed everything up. The products were easy to find and the instructions to install them were super clear. I got some help from the customer team that was easy as well. I’ll be coming back again in the future!"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience upgrading your iMac's memory and finding the perfect external hard drive. It’s awesome that you found our products easy to navigate and our installation instructions helpful! We're also happy to know our customer team could assist you smoothly. We can't wait to see you back for your future upgrades! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Always there when you need them with the right product
At 80, I don’t need much but these people are always there and with what I need."
“Wow, thank you so much for your kind words! We're thrilled to hear that our team has been there for you and that we could provide you with exactly what you need. Your support means the world to us, and we're here to help you anytime! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
A rep from MacSales.com, OWC_Michael , has responded:
“Thank you so much for your feedback! We're thrilled you took the time to share your thoughts with us. We understand that shipping costs can be a concern, and we always appreciate suggestions for improvement. While we do offer free shipping on orders $99 and above. However, your input is valuable, and we'll certainly take it into consideration as we continue to enhance our services. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”