ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.96/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.26/5
Customer service:
3.95/5
Return/Replacement policy:
3.90/5
Featured Review


Verified
5/5

2024-09-30

Dock accessory

"Great products , custome service presentation.










it was a great price and product.
"


Rep reply posted 2024-09-30
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you love our dock accessory and that our products and customer service exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-09

Great product and fast shipping

"Product was in perfect condition! Very happy with purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-09
A rep from MacSales.com, OWC_Michael , has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that you're happy with your purchase and that it arrived in perfect condition. Fast shipping is what we aim for, and your satisfaction means the world to us! We can’t wait to serve you again! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-14

Always there

"OWC is always there with the gear we need"


Rep reply posted 2024-10-15
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that OWC is always there for you with the gear you need. It's our mission to provide top-notch products and support, and your feedback truly motivates us to keep delivering the best. We appreciate your loyalty!”


Verified
5/5

2024-10-14

Much needed upgrade!

"Although I found the availability of the used Macbook pros a little lacking, seems like I just needed to check back every few days until I found a suitable item. The Macbook pro I purchased had a bigger screen than I prefer, but the upgrade was badly needed. And I understand that OWC/MacSales does not much have control over their used stock inventory.

The item was shipped promptly, the laptop is near mint condition, and is a marked improvement over my laptop that was just 3 years older. Very happy with the purchase!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from MacSales.com, OWCAmanda, has responded:

“We're thrilled to hear that you found the upgrade you needed! It’s always exciting to discover the perfect match, even if it takes a bit of patience. We're so glad the MacBook Pro arrived promptly and in near mint condition! Your satisfaction means the world to us, and we appreciate your understanding regarding our inventory. Enjoy your new device—happy computing!”


Verified
5/5

2024-09-25

Helpful staff during chat

"Was concerned about compatible issue - helpful comments through the chat"


Rep reply posted 2024-09-25
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that our staff was able to assist you and ease your concerns about compatibility. It's always our goal to provide helpful and informative support, and we're glad we could make your experience a positive one. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-12

Quick and Very Easy Buying Experience

"This is another of the same item I bought from OWC recently because of the value, and because of the very high speed of the NVMe drive. The transaction was quick and simple (never a problem with OWC), and the shipping was prompt, and the item was packaged very well for safe shipping. I like shopping here for everything is labelled and well-defined. Makes for quick and positive business transactions. Excellent company, and when the need arises, I will be shopping here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your fantastic review! We're absolutely thrilled to hear that you had a quick and easy buying experience with us. It's awesome to know you appreciate the value and high speed of the NVMe drive, as well as our prompt shipping and careful packaging. We're committed to making your shopping experience as smooth as possible, so it's wonderful to hear that our labeling and organization made a difference for you. We can’t wait to serve you again in the future!”


Verified
5/5

2024-10-12

Like always a great deal!

"This is my third Mac system from Macsales. They have the best deals on used systems and some old-school peripherals I love."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-14
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you're a returning customer and that you’ve found great deals on our systems and peripherals. It’s fantastic to know you love the old-school items as much as we do! We appreciate your continued support and can’t wait to help you with your next purchase!”


Verified
5/5

2024-10-12

Just as advertised.

"I bought an Apple mouse and it arrived on time and better than expected. Works great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-14
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that your Apple mouse arrived on time and exceeded your expectations. It’s always our goal to provide top-notch products and service, and we're glad to have made a positive impact on your experience. Enjoy your new mouse, and we look forward to serving you again!”


Verified
5/5

2024-09-26

Simple Ordering

"Simple Ordering. Items are always just as described."


Rep reply posted 2024-09-26
A rep from MacSales.com, OWC-Celeste, has responded:

“We're thrilled to hear you had such a positive experience with your order! It's fantastic to know that our straightforward ordering process and product descriptions are making a difference for you. Thank you for taking the time to share your feedback! We can't wait to serve you again! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
1/5

2024-10-10

Tax exempt pain in the ****

"I have to submit my tax info every time I order and wait for a refund. My tax info stays on file and I done have to mess with it."


Rep reply posted 2024-10-11
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for your feedback! We recently migrated to a new system, which unfortunately resulted in the loss of some saved customer information, including Tax Exemption details. We apologize for any inconvenience this may have caused and appreciate your understanding as we work towards smoother transactions in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-10

External Hard Drive

"OWC had exactly what I needed to replace a WD drive that had issues - I’m not surprised as most of my external drives are from OWC. Price was right and speedy delivery and I was able to start running back ups again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-10-10
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found exactly what you needed to replace your WD drive and that our speedy delivery helped you get back to running your backups without a hitch. It’s awesome to know that you consistently choose OWC for your external drives—we truly appreciate your loyalty! Your satisfaction means the world to us, and we're here to support you with all your storage needs!”


Verified
5/5

2024-10-10

The bedt

"Great love y’all great job!! Will always shop here "


Rep reply posted 2024-10-10
A rep from MacSales.com, OWCAmanda, has responded:

“Wow! Thank you so much for your amazing review! We're thrilled to hear that you had such a great experience shopping with us. Your support means the world to us, and we can't wait to help you out again in the future. Keep loving your purchases, and see you soon!”


Verified
5/5

2024-10-09

"Very helpful and understanding of my needs. Easy to work with."


Rep reply posted 2024-10-10
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful and easy to work with. Your satisfaction means the world to us, and we're excited to continue providing you with the best support possible. We can't wait to assist you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-09

Quick and Easy

"I have been on a hunt for a Mac that can handle the audio workstations that I use. This website popped up during a Google search and it seems they may have a returning customer :)"


Rep reply posted 2024-10-10
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you found us while searching for the perfect Mac for your audio workstations. It's fantastic to know that we met your needs quickly and easily! We can’t wait to welcome you back as a returning customer. Happy creating! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-10-09

Mac Power Users to the rescue

"The fine folks from mac powerusers podcast and forums provided guidance to the high quality and reasonably priced hardware available in Canada from OWC. Website easy to navigate despite large inventory of options. Thank you!"


Rep reply posted 2024-10-09
A rep from MacSales.com, OWC_Michael , has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that the Mac Power Users community helped you discover our high-quality and reasonably priced hardware. It's fantastic to know that you found our website easy to navigate, even with our extensive inventory. Your support means the world to us, and we can't wait to help you with all your Mac needs in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”