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Product & services pricing
4.01/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.29/5
Customer service:
3.96/5
Return/Replacement policy:
4.15/5
Featured Review


Verified
5/5

2024-12-03

Mem

"Crucial no longer carries the memory I was looking for. This purchase is a last ditch effort to get computer backup and running."


Rep reply posted 2024-12-03
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for sharing your experience with us! We're thrilled to hear that you found what you were looking for at MacSales.com. It's always our goal to help customers get their computers back up and running smoothly, especially when they're in a pinch. Your support means a lot, and we’re excited to be a part of your tech journey!”


Verified
5/5

2024-12-03

More Storage!!

"Great service. Love OWC as I've purchased Before"


Rep reply posted 2024-12-03
A rep from MacSales.com, OWCAmanda, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you love the extra storage and had a great experience with our service. It's wonderful to have loyal customers like you who trust us enough to return for future purchases. We can’t wait to help you again!”


Verified
5/5

2024-12-03

Mac Memory Upgrade

"Easy Checkout. We'll see how delivery and Condition parts arrive in"


Rep reply posted 2024-12-03
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for the fantastic review! We're thrilled to hear that you found the checkout process easy. We can't wait for you to receive your Mac memory upgrade – we’re confident it will arrive in great condition and elevate your device's performance! Your excitement is contagious, and we appreciate your trust in us. Happy upgrading!”


Verified
3/5

2024-12-03

Shipping

"$40 for shipping of a memory card is a too much. Could go out in an envelope as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-12-03
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that you were not satisfied with the shipping cost of the product that you purchased. As you chose expedited shipping with your order there were cheaper options available to select for this order. We will pass your frustration along to our shipping partners regarding the cost as they are the ones that set those prices. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-12-03

Great place to buy!

"Awesome place to be and shop....."


Rep reply posted 2024-12-03
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your amazing review! We’re thrilled to hear that you had a great experience shopping with us. It's customers like you that make our day! We're excited to continue providing awesome products and service. Happy shopping!”


Verified
5/5

2024-12-03

Great Cyber Monday pu

"I have been eyeing a memory upgrade for a while and with the sale price I could not resist buying it. "


Rep reply posted 2024-12-03
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you took advantage of our Cyber Monday deal for your memory upgrade! It's always exciting to help our customers find the perfect products at unbeatable prices. Happy upgrading, and enjoy the boost in performance!”


Verified
4/5

2024-12-03

Problems ordering

"I had items in my cart but the Canadian site appeared to have crashed so I could don't initially place the order. I tried creating the order in another browser and by chance saw a proceed directly to checkout option on the page that allowed me to complete the order. "


Rep reply posted 2024-12-03
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for sharing your experience! We're thrilled to hear you were able to complete your order despite the initial hiccup. We appreciate your patience and resourcefulness in navigating through the issue. Your feedback is invaluable to us as we strive to improve our site and make the ordering process even smoother for all our customers. Happy shopping!”


Verified
4/5

2024-12-03

Order process is getting better!

"This was more like an Amazon checkout rather than the painful process it's been in the past. "


Rep reply posted 2024-12-03
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for your fantastic feedback! We're thrilled to hear that you found the order process improving and more streamlined. It's always our goal to make your experience as seamless as possible, and it’s wonderful to know that we're on the right track. We appreciate your support and look forward to continuing to enhance your shopping experience!”


Verified
4/5

2024-12-02

Waited for Balck Friday but nothing I wanted was on sale. :-(

"LOVE this company. LOVE their products. But I wish I had gotten luckier when it came to the items I needed being on sale. (Still love the company and products, though.)"


Rep reply posted 2024-12-03
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your kind words and support! We’re thrilled to hear that you love our company and products! We totally understand how it feels to wait for a sale, and we're sorry that the items you needed didn’t go on sale this time. Your feedback is invaluable, and we’ll keep it in mind as we plan for future promotions. We hope you’ll continue to explore our offerings and find something that’s perfect for you soon!”


Verified
5/5

2024-12-02

Easy Peasy

"Novice here, but Tiffany made me comfortable and was very knowledgeable and helpful. Totally easy process, whew!"


Rep reply posted 2024-12-03
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that Tiffany made your experience comfortable and easy. It's always our goal to ensure that every customer feels supported, no matter their level of expertise. We're excited to have you as part of our community and look forward to helping you again in the future!”


Verified
4/5

2024-12-02

Shopping was easy

" Just could not create an account until after making an order
There are no coupon codes
Deals are applied on holiday Deals page
"


Rep reply posted 2024-12-03
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you for your review! We're thrilled to hear that you found shopping easy with us! We appreciate your feedback regarding the account creation process and the coupon codes. We're constantly working to improve the shopping experience, so your insights are invaluable. Keep an eye on our holiday Deals page for fantastic offers, and we hope to see you back soon! Happy shopping!”


Verified
5/5

2024-12-02

Great deal

"Needed a new optical drive, I trust OWC for quality parts"


Rep reply posted 2024-12-02
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found a great deal on an optical drive and that you trust OWC for quality parts. Your support means the world to us, and we're excited to continue providing you with the best products. Happy computing!”


Verified
5/5

2024-11-15

Quality products at a good price

"Easy to order and prompt delivery.
Products perform as advertised with no issues.
"


Rep reply posted 2024-11-15
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you found our products to be high-quality and reasonably priced. It’s great to know that you had a smooth ordering experience and that everything arrived promptly. We’re delighted to see our products meeting your expectations and performing perfectly! Your satisfaction means the world to us!”


Verified
5/5

2024-12-02

Customer Service ( Order Verification)

"Blackfriday order verification on Monday December 2, 2024. "

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Rep reply posted 2024-12-02
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service during your Black Friday order verification. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. We look forward to assisting you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2017-12-07

When I want quality products I shop mac sales

" I feel mac sales picks the products and brands that are proven reliable and should a product fail they are willing to work with you to remedy the situation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-12-02
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you trust MacSales.com for quality products. It's our goal to select reliable brands and provide excellent support. Your satisfaction means everything to us, and we appreciate your recognition of our efforts! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”