"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"Went to order an item and the web site said "Instant Savings - $100" which appeared to be reflected in the published price. But the site also said that for March an additional savings of $30 was available. But it turns out the actual "Instant Savings" was only $70 and the $30 additional savings was built in to the $100. Sort of misleading.
Plus, when I finally did go ahead and place the order, I kept getting that there was an error in processing at your end. I had to hit the PURCHASE button five or six times after it refreshed the page before the order went through. Bug in your system.
All that said, the item I purchased was at an incredible price - great savings with the sale. So no hard feelings - I'll be back next time I need to make a purchase."
"The Mac Shop is great. They have what you need and have it in stock. Always my goto resource!"
“Thank you so much for the amazing 5-star review! We are thrilled to be your go-to resource for all your Mac needs. We appreciate your support and look forward to serving you again in the future. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"One small problem, there was a loose part rattling around inside. It turned out to be the clip that holds the powersupply connection in place. It was easily replaced. I had planned to install a second SSD anyway. "
“We are thrilled to hear that you are enjoying your machine and were able to easily resolve the small issue with the loose part. Thank you for sharing your experience with us, and we are excited that you are planning to install a second SSD! Your support means the world to us. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"The person I spoke with was extremely knowledgeable and friendly. He was also patient and understood what I needed and how to translate the terms I wasn't familiar with. I really thought the guy did an awesome job!!"
“Thank you so much for your amazing feedback! We're thrilled to hear that our team member provided you with fantastic customer service. We truly appreciate your kind words and are grateful for your support. It's smiles like yours that keep us motivated to deliver the best experience possible. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"The price was very reasonable for the Mac I wanted. Mac works and looks great."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you are very satisfied with your Mac purchase. Enjoy your new Mac! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Both buying and shipping top notch"
“Thank you so much for the kind words and the 5-star review! We are thrilled to hear that you had a great experience with both purchasing and receiving your order. We truly appreciate your support! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I buy a lot of things on the web. This is by far the best. A response was had within 24hr every time I asked. And direct link to products I need. Saves tons of time. This is how support & sales should be done. This is how sales are quickly made. Direct to the point, to the products. Paid & done. "
“Thank you so much for your amazing feedback! We are thrilled to hear that you had such a positive experience with our customer support and that we were able to make your shopping process quick and efficient. We greatly appreciate your support and look forward to assisting you with all your future tech needs. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Neil was a fantastic guide to refurbishing my 2017 iMac, helping me choose the best ram and ssd combination to maximize my current hardware. Talk to the sales team They're Great!"
“Thank you so much for the glowing review! We are thrilled to hear that Neil provided you with excellent guidance in upgrading your iMac. Our sales team is dedicated to helping customers find the best solutions for their needs. We appreciate your feedback and look forward to assisting you with any future upgrades or purchases. https://eshop.macsales.com/Service/”
"Cable meets expectations."
“Thank you so much for the positive feedback! We're thrilled to hear that you are happy with the service and product quality. Enjoy your new cable! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Disconnected from customer service three times when I tried to report my shipper arrived damaged. Had a shipment to make in three days and they couldn’t manage to overnight me a new one without “approval” that didn’t come until it was too late. To top it off, they made me ship a damaged piece of cardboard back to get my $70 back. Not a great experience."
“I'm sorry to hear about the difficulties you experienced with our customer service and the damaged shipment. We strive to provide a smooth and efficient experience for all our customers, and it's clear that we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our processes and better serve you and our other customers in the future. Thank you for bringing this to our attention. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"Utterly painless from start to finish!"
“Thank you so much for the awesome review! We're thrilled to hear that your experience was painless and smooth. We appreciate your support and look forward to assisting you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I can’t believe this exists!! "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our products to be quick and affordable. We truly appreciate your support and are so glad that you discovered us. Enjoy your purchase! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I’ll better be able to share once I receive my order. Excited anyway!!"
“We're thrilled to hear that you're excited about your order! Thank you for choosing OWC. We can't wait for you to receive your items and share your experience. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Ro S was very helpful with all options of the purchase! Give a raise!"
“Thank you for the amazing feedback! We are thrilled to hear that Ro S was able to assist you with your purchase options. We truly appreciate your kind words and will make sure to pass along your gratitude. Thank you again for choosing MacSales.com! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Good product, decent price , and it worked!"
“Thank you so much for sharing your feedback! We're thrilled to hear that our product helped breathe new life into your old laptop. We greatly appreciate your support and we're so glad to hear that it worked perfectly for you. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
A rep from MacSales.com, OWC-Celeste, has responded:
“We appreciate your feedback! Thank you for bringing this to our attention. We are constantly striving to improve our communication and transparency with our customers regarding savings and promotions. We apologize for any confusion and inconvenience you experienced during the ordering process. Your feedback is invaluable to us as we continue to enhance the shopping experience for all our customers. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”