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Product & services pricing
3.98/5
Chance of future purchase:
4.08/5
Shipping & packaging:
4.27/5
Customer service:
3.94/5
Return/Replacement policy:
3.90/5
Featured Review


Verified
5/5

2024-03-20

oollaa laaa that was fun n fast

"straightforward and hallucinogenic: my favorite combination when shopping for computers (and puppies and brooms, etc)"


Rep reply posted 2024-03-20
A rep from MacSales.com, OWCAmanda, has responded:

“We're thrilled to hear that you had such a great experience shopping with us! Thank you for the awesome review and for choosing MacSales.com for all your tech needs. We look forward to serving you again in the future!”


Verified
5/5

2024-03-20

So far so good

"Great directions. Works great "

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Rep reply posted 2024-03-20
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for the awesome 5-star review! We're thrilled to hear that the product is working great for you and that the directions were helpful. Enjoy your purchase! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-20

Great Service, Great price

"Great service, great price!"


Rep reply posted 2024-03-20
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the glowing review! We're thrilled to hear that you had a great experience with us and found value in our products and services. Your feedback means the world to us!”


Verified
5/5

2024-03-20

Always quality stuff at reasonable prices

"It is easy to research and purchase equipment from them. The information on the Web site is very well presented, the items ship quickly, and the quality is there. I've been buying from them for years, and I keep going back."

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Rep reply posted 2024-03-20
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your glowing review! We're thrilled to hear that you consistently find quality products at reasonable prices on our website. It's fantastic to know that our quick shipping and well-presented information have made your shopping experience enjoyable. We truly appreciate your continued support and look forward to serving you for many more years to come. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-19

"OWC are great quality products! 5 stars!"


Rep reply posted 2024-03-20
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the fantastic review! We're thrilled to hear that you're happy with the quality of our products. Enjoy your OWC gear!”


Verified
5/5

2024-03-19

Easy peezy

"Easy to navigate. Looking forward to receiving my laptop and I hope it's of high quality "


Rep reply posted 2024-03-20
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your positive feedback! We're thrilled to hear that you found our website easy to navigate. We're confident that you'll love your new laptop and that it will be of the highest quality. We appreciate your business and hope you enjoy your purchase! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-19

The chat gave me helpful advice.

"OWC saved me $400 on the Apple Studio Monitor but had to shop at Apple to get a Mac Mini with Apple silicon."


Rep reply posted 2024-03-20
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the amazing review! We're thrilled to hear that our chat support team was able to provide you with helpful advice. Saving $400 on the Apple Studio Monitor is fantastic, and we're grateful for your support. Enjoy your new setup with the Mac Mini and Apple silicon!”


Verified
5/5

2024-03-19

Just Great!

"Always easy to use website and place my order. "


Rep reply posted 2024-03-20
A rep from MacSales.com, OWC_Michael , has responded:

“Thanks for the awesome review! We're thrilled to hear that you find our website easy to use and that you had a great shopping experience. We appreciate your support! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-19

Easy Shopping

"Very easy to locate the items I need. Have ordered before and was very pleased.."


Rep reply posted 2024-03-19
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you found shopping with us easy and convenient! Thank you for choosing OWC. We appreciate your continued support! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
4/5

2024-03-19

Great prices

"Great prices, good customer service. "

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Rep reply posted 2024-03-19
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for the positive feedback! We're thrilled to hear that you had a great experience with our pricing and customer service. Your support means the world to us!”


Verified
3/5

2024-03-19

Poor communications regarding shipment!

"I did not get any notification regarding shipment of the order, or tracking info!"

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Rep reply posted 2024-03-19
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that you did not receive any information regarding the shipment of your order. If you are still looking to get that information we recommend reaching out to a member of our customer service team for assistance. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
4/5

2024-03-19

Speedy when I needy!

"I found the parts I needed quickly and easily."


Rep reply posted 2024-03-19
A rep from MacSales.com, OWC_Michael , has responded:

“We are thrilled to hear that you found the parts you needed quickly and easily! Thank you so much for sharing your positive experience with us. We appreciate your feedback and look forward to serving you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
1/5

2024-03-19

What was once a good company has completely failed

"Have shopped with them several times and been very impressed, However the most recent order has been a compete mess. Conflicting emails (one says shipped and two other say out of stock), tried calling customer service twice and was on hold for more than 15 minutes each time when I finally gave up. Tried chat and first time it just took me back to support page. One email said that serial number would be provided when Item shipped. When finally got through on chat, they confirmed that item had been sent and that said I had been provided with email with the serial number (which I had not. I have checked email including spam/junk several times a day). Got a serial number but it did not work. Refused to cancel the order so I had to have the order processed as a charge back from my credit card number. What was once a reputable company has turned into a complete mess."

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Rep reply posted 2024-03-19
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you for taking the time to share your review with us. We apologize for the difficulties you encountered with your recent order, especially regarding the non-functional serial number and receiving conflicting information about your order. Unfortunately, once the order was shipped and is en route to you, we were unable to cancel it. However, our support representative handling your case has reached out to let you know if you opt to return the order, we'll supply a shipping label. On the other hand, if you wish to keep the order, they will provide you with a functional serial number for the software. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-03-19

Friendly Knowledgable Speedy Service

"Always find MacSales to be a happy experience. Their website is well designed and the availability of excellent, video tutorials to help explain any installation needs is great!"


Rep reply posted 2024-03-19
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We are thrilled to hear that you had a happy experience with us and that you found our team to be friendly, knowledgeable, and speedy. We're glad you appreciate our well-designed website and our helpful video tutorials. Thank you for choosing MacSales - we look forward to serving you again in the future! https://eshop.macsales.com/Service/”


Verified
4/5

2024-03-19

Sales

"Great experience . Easy to communicate with . Know how to deal with confusing people ."

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Rep reply posted 2024-03-19
A rep from MacSales.com, OWCAmanda, has responded:

“We are thrilled to hear about your positive experience with our sales team! Thank you for the feedback and for choosing MacSales.com. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/