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Product & services pricing
3.96/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.26/5
Customer service:
3.94/5
Return/Replacement policy:
3.90/5
Featured Review


Verified
4/5

2024-09-29

Good pricing, fast delivery

"Fantastic pricing, super quick delivery. "

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Rep reply posted 2024-09-30
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you found our pricing to be good and that your delivery was super quick. Your feedback means a lot to us and we can't wait to serve you again! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-09-29

easy peasy

"looking for battery other than "Azon" trash"


Rep reply posted 2024-09-30
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you for your fantastic review! We're thrilled to hear that you found our products easy to use and that you're looking for alternatives to other brands. We take pride in offering high-quality, reliable batteries that exceed expectations. Your support means the world to us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-09-28

My laptop is 12 years old and this company keeps it running and useful to me!

"Easy to find parts for older 1s"


Rep reply posted 2024-09-30
A rep from MacSales.com, OWC-Celeste, has responded:

“What an amazing review! We're thrilled to hear that your 12-year-old laptop is still going strong with our help! It's fantastic to know that you found it easy to locate the parts you needed to keep your device running smoothly. We love supporting our customers and their trusty older machines! Thank you for sharing your experience with us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-09-28

New life for my 13” 2011 MBP

"It was quick and easy to find the right RAM module. Speedy delivery, too!"


Rep reply posted 2024-09-30
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you found the right RAM module for your 2011 MacBook Pro and that it brought new life to your device! It's great to know that the process was quick and easy for you, and we appreciate your shoutout for our speedy delivery. Your satisfaction means the world to us!”


Verified
5/5

2024-09-28

Wicked Easy for First-Timer

"Easy as pie to use site. Hoping to get on newsletter list for future use."


Rep reply posted 2024-09-30
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use, especially as a first-timer. It’s awesome to know that you're looking to stay connected with us—don't worry! You can easily sign up for our newsletter on our website to stay updated on all the latest products and offers. We can’t wait to help you again in the future!”


Verified
2/5

2024-09-27

Disappointing for the first time

"I have bought numerous computers from macsales and have always been extremely happy with the purchases. However, this computer was not usable and I therefore had to return it. While the 2019 iMac is listed as being compatible with Mac OS 14 Sonoma, its performance out of the box was totally unacceptable. It ran extremely slow, even just opening a simple window in any application took 10 seconds or more to execute. I spent a couple of days troubleshooting it, including having multiple conversations with Apple about it. Their tech support informed me that the machine would not really run on any OS after Monterey even though it is technically listed as compatible. I understand that this is probably not really your fault, but I think you should not advertise it as compatible with Sonoma since it does not work with that OS. I still appreciate all of the previous satisfactory experiences I have had with macsales, this one was just an oddball case.

"

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Rep reply posted 2024-09-30
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that you were not satisfied with your previous purchase. As we were given the information directly from Apple that this unit will function with Sonoma, that is the information that we put on the page. We will pass along the information that you provided so it can be looked into for future updates on our website. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
4/5

2024-09-27

Waiting for a call-back from OWC

"It took time to work with tech support at OWC,
but with patience on both sides
they got me on the path to help me transfer over from my Android phone
to a used iPhone.
HINT; the 'Move to IOS' app isn't great ....keeps quitting so need more complicated solutions.
"


Rep reply posted 2024-09-27
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are sorry to hear that you did not have a good experience with the product that you purchased. Regrettably, we are an inbound call center so our representatives would not be able to call out to you but instead would need for you to call them for more assistance. I see you have a case going from your previous call, you can also send an email for assistance from the original representative that you spoke with. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
4/5

2024-09-27

Good

"good experience since this is my first time"


Rep reply posted 2024-09-27
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for sharing your experience with us! We're thrilled to hear that you had a good experience, especially as a first-time customer. It means a lot to us that you chose MacSales.com for your needs. If you have any questions or need assistance in the future, we're here to help! Enjoy your purchase!”


Verified
5/5

2024-09-27

Easy Checkout. Quick processing.

"It was easy to find this excellent garage sale deal at MacSales.com"


Rep reply posted 2024-09-27
A rep from MacSales.com, OWCAmanda, has responded:

“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found our checkout process easy and that you snagged an excellent deal on MacSales.com. It's always exciting to see our customers happy with their purchases. We can’t wait for you to enjoy your new find!”


Verified
5/5

2024-09-27

Always a good deal

"Good products, good prices, good customer service."


Rep reply posted 2024-09-27
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you consistently find great deals with us! Your satisfaction with our products, prices, and customer service means the world to us. We appreciate you taking the time to share your experience and look forward to continuing to serve you!”


Verified
5/5

2024-09-26

Helping to give old decrepit macs new life .

"Great experience, many things to make my old mac mini's and mac pros complete with the yunnings."


Rep reply posted 2024-09-27
A rep from MacSales.com, OWC_Michael , has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our products and that you’re breathing new life into your old Macs. It's awesome to know that our offerings are helping you complete your Mac mini and Mac Pro setups. We love supporting your tech journey and can’t wait to see what you accomplish next! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-09-26

"Purchase was informed and easy. Thankyou."


Rep reply posted 2024-09-26
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that your purchase experience was informed and easy. Your satisfaction means the world to us, and we're here to make your future shopping just as seamless. Happy to have you as part of our community! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-09-26

I hope this works

"I watched a YouTube about adding RAM to my Mac. They guy suggested this site and so far it's been an easy process. Lets hope the install goes this smooth. "


Rep reply posted 2024-09-26
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for your fantastic 5-star review! We're thrilled to hear that you found our site easy to navigate. It’s always exciting to see customers taking the plunge on upgrading their Mac’s RAM! We’re confident that your installation will go just as smoothly, and if you need any assistance along the way, remember we’re here to help. Happy upgrading!”


Verified
5/5

2024-09-26

go to supplier

"phone inquiry and helpful sales led to Cane setting up a cart reference to make it easier to complete the order"


Rep reply posted 2024-09-26
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your wonderful review! We’re thrilled to hear that our phone inquiry and helpful sales team, especially Cane, made your ordering experience seamless. It’s fantastic to know that the cart reference feature helped you as well. We truly appreciate your feedback and look forward to serving you again! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-09-26

Customer Service/Technical Support

"Steve, Senior Advisor, was SO VERY HELPFUL !! He explained everything step-by-step and now my two OWC external storage units and OWC Thunderbolt Dock are all working beautifully! I've recommended OWC to others due to your excellent technical support.

Many thanks!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-09-26
A rep from MacSales.com, OWC-Celeste, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear that Steve was able to provide you with such helpful and detailed support. It's great to know that your OWC external storage units and Thunderbolt Dock are now working beautifully! Your recommendation means the world to us, and we're excited to continue delivering excellent service! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”