"Worst business practices ever. Every order I have had with them have been nothing but problems, this is the last time I order from them. Ordered on the 10th of January and they kept my money for 7 days just to tell me my order has been canceled. And to top it all off they give me a crappy $5 discount on my next purchase, that's like a slap to my face!!!, they can keep their $5 and shove it up their *** Whats sooo hard to have real time inventory instead of advertising their products as in stock!!! idiots"
"Terrible customer service. Order sat in queue for over three days before any response. Then an email was sent about it being delayed. 24 hours later they canceled the order. Do not recommend purchasing from buy.com"
"I ordered a video card on the 10th. The product page clearly stated the item was in stock and coming straight from Buy.com...not a 3rd party vendor. I placed the order, received the confirmation email and learned through it that the item is on now on back order. I don't order parts that are not stocked and I surely don't pay for premium shipping on a part that is on back order. I hear nothing from them until today, a week later, and was informed that there was pricing mistake and/or out of stock and have no clue when they will get more. Come on, every etailer in town has these cards in stock but for some reason they can get a hold of any. Rather than deal with me on this issue, they flat out canceled the order. I believe they had no intention of fulfilling the order to begin with. As a first time customer, this has left me with a very bad impression of Buy.com. I can not and will not do business this way! In summary: Inventory issues the with the web site, a serious lack of communication, clueless when asked many times, when they would restock, accusatory tone in a support email."
"charge my credit card, no response after 8 email. call twice, they just say it will be shipped. then after 8 days, the order was cancelled, and i still didn't get my refund"
"What a waste of time and money. Not only did I buy this card as soon as deal went up. But I sold my two cards to pay for it. Now I'm sitting with a crappy card and lost money for my 2 cards I sold. So I COULD GET THIS CRAP. I will never buy from this company again. Giving me a $5 credit back? Thats it?? A week of waiting? Thanks but I think I will stick to newegg.
STAY AWAY FROM THIS COMPANY."
"Ordered two video cards from buy.com on Saturday January 10th. My credit card was charged right away. After waiting around two business days until Tuesday, I decided to give them a call seeing that my order status had not updated and my item didn't ship. They told me they were waiting on more stock to come in before so they could ship to me. I sold my old graphics card beforehand since I found the deal they were advertising, and I wanted these new graphics cards as a birthday gift for myself. Since Tuesday it had gone into different order statuses like "sent to warehouse", "in the shipping process", "processing" etc. Now they cancel my order and say there was an "error in my order", then give me a $5 gift card.. what an insult. Now I'm stuck without video card(s) for my computer, and no birthday gift. This company is a joke."
"Placed an order for a video card on Jan 10th. Credit card was charged right away. Checked status everyday and never changed from sent to warehouse. Sent them an Email that Monday and got an email back that it should be shipped buy that Monday or Tuesday. Well it never shipped, called them up (good luck finding a number) and the lady on the phone said that they were trying to find a supplier for the video cards. I said no problem.
Now I get an email saying they cancelled my order because a price mistake. Why didn't they tell me this on Monday or Tuesday? After all this they gave me a $5.00 gift card. I think it should be more like $20.00. Never will buy from them again.
"
"This company sold me an item that was listed as in stock and ready ship, only to cancel my order without giving me the option to wait for a new one to come in. The item was sale and if I would have purchased it again later it would have been a much higher price. This way of doing business is unacceptable and buyers should beware of this company."
"I ordered a video card on sale at buy.com about a week ago. According to the web page, the item was in stock at the time of ordering. Since then, the order has been "Processing", even though their site says "Usually ships in 1-2 days". Today, I log on to find that the order has been automatically canceled because "We are out of stock and have no ETA for when we will get additional stock." I would of gladly waited, as the price on the item was excellent. Fortunately, it does not appear that they charged my credit card. This will be the last time I even "attempt" to order anything from buy.com. Such bait and switch sale tactics are unacceptable."
"for the evga gtx 280 ssc at then-listed price of $220.99 (regular MSRP $400+)
saturday morning - added to cart, checked out, received order confirmation, order confirmation stated "will ship within 1 to 2 days"
thursday morning - received notice of delay, product out of stock, will ship as soon as restocked (five to ten working days?)
friday morning - received notice of cancellation. other online forums state the same.
at least they gave everyone w/ a cancelled order a $5 gift card for our troubles. :rolleyes:"
"Very bad customer service and they obviously doesn't care about customer loyalty. Very quick and charging money up front but let customer wait weeks for their orders to know that it was canceled due to a price mistake. That was the last time I ordered anything from them"
"Purchased a EVGA SSC GTX 280 and they cancelled 6 days later after I purchased a $230 power supply to go with it. So, they got my business for the power supply and screwed me on the video card. Failure to honor sale prices. Also I know from past experience that they are horrible dealing with refunds and returns for replacement (can take a month to six weeks!).
I have had a few more purchases with buy.com but I don't trust them much because they have a history of being difficult with returns. Worse than most big online sellers. Regardless I am going to give them a slightly higher rating for eventually fixing things and not messing up too badly since."
"I'm another one caught up with their selling practices. Ordered a video card and after a week of waiting, I get a note saying sorry here's 5 dollar from us if your dumb enough to order again. All this time my CC was charged which means I've might have been paying interest for them to earn interest.
Not again..."
"I ordered a video card that was on sale, and they gave no information on this card until it was cancelled that it was on back order and it was not going to be supplied to the store because of an "error." If it was an error, than how did people that ordered these an hour before me get theirs no problem? They thought they'd be nice and give us a $5 gift certificate for our troubles of waiting a week for this information and then having to wait to get our money back. Pathetic company. Third time wasn't the charm, I still have an order from 2003 that is "Processing.""
"Buy has generally been a good experience for me, with efficient order processing and decent shipping times. Their regular prices aren't the best, but you can find good deals from time to time. I haven't needed to make any returns, nor had any problems with my orders."