"Our rural MT school is putting in a wireless system, and I decided to purchase the parts separate from the installation contract, to avoid contractor bump-up pricing. I found Signal Group LLC on the net and exchanged several emails with Ashley. She did a great job in helping me place my order and my boss is super happy I just saved him $600 on the project. Great job Ashley Rossi!"
" Hello,
I had a question about a promo code. It unto my knowledge had expired. But to my delight a young lady by the name of Mae K. resolved the issue. Thank you Mae !!!! "
"I've had pretty good experience with Solid Signal. I've ordered from them twice. I placed an order for two DirecTV remotes and then I received an email for a sole on similar remotes the next day.
Customer service modified my order and issued a refund for the difference. I am very happy."
"My dealings with Solid Signal have been nothing but pleasant. Autumn, the customer service rep who helped with my questions, was very professional and prompt. She was able to answer all of the questions I asked her. My items were rapidly shipped and well packed. I will definitely do business with Solid Signal in the future."
"Wednesday, September 25, 2013
TO WHOM IT MAY CONCERN
Last Wednesday, September 18, 2013, I had occasion to purchase a sophisticated satellite installation meter, and was served by Ms. Ashley Rossi. The purchase was complicated by the fact that the device required firmware and database updates.
Ashley was aware of these complexities and immediately provided the solution that will ensure years of useful service from the device.
In these tough times, companies have to save where they can, and the device was offered for purchase on a trusted third party site for the same price, and they, additionally, offered low cost shipping; however, in order to economize on shipping, there could be up to a 4 day delay in processing and handling.
Ashley Rossi through her understanding of the company ordering policies and processes was able to make sure that our order was routed without delay, and in such a way that we received the device the very next day; so soon in fact, that we were able to press it into service that very afternoon.
None of this would have happened without Ms. Rossi taking the time to make sure that all the aspects of our purchase were expertly handled.
Ashley is a tremendous asset to your company and I am pleased to recommend her as a shining example of the very best in customer service.
Feel free to call me for additional information.
Sincerely Yours,
Andrew James
"
"Solid Signal customer service is great. I had several questions about ordering the correct equipment. Mary Eldelea helped me find the right products to order."
"I ordered a pack of 50 coax connectors but was sent a single 8way coax splitter. I called and talked to Matthew. He spoke english as a primary language (sorry if that offends anyone but that is huge these days). He understood the problem completely. Within 24 hours a new package with the right parts were on their way 2day air and arrived correctly. We all fall down sometimes. How we pick ourselves up is what is important. Solid Signal did great!!"
"Great information and helped me get the parts that I needed for my location. Mary Eldelea was very helpful and helped me with information right down to the correct and safe mounting of my antenna! Great and very happy to have a live person helping me."
"I couldn't be happier with my experience with Solid Signal. There was a part on backorder but they quickly resolved and expedited my order so I would recieve it on time. I'm not a dish owner so not familiar with the setup so they contacted me to make sure I was up and running. When I mentioned I was having trouble getting my father's dish set top box to communicate with the dish they set up a time for a technician to call and troubleshoot. He called right on time and I was up and running in 10 minutes. I would not hesitate to recommend this company to anyone as they really care about making sure the customer is happy and the follow up in incredible from the top down. Thanks again Solid Signal!"
"Have ordered several items over the last few years at Solid Signal including Directv DVRs & receivers. Also antennas, custom made RG6 cable with excellent connectors and never a quality issue. Superb customer service with questions answered in a timely manner. Feel confident ordering from them, friendly folks who strive to do their jobs right and satisfy you the customer."
"Great Company to deal with. Had a minor glitch w/ a product delivery but Mary & May were right on top of it so all ended well. Love Solid Signal and will deal with them anytime. Thanks, Kirk"
"Solid Signal has great customer service. This is my second time ordering from them. They even priced matched the antenna i wanted."
"Awesome.. I have purchased from Solid Signal several times and have never had an issue with delivery or the quality of product/service provided. Great job!!"
"We have worked with Solid Signal for about a year now. They truly give the best customer service of any company I've ever worked with. They are knowledgeable and respond to requests and questions within five minutes of sending an email to them! When we order from them we are confidant that the item will ship quickly and that it will work - no problems - ever!"
"I placed my order on 8/3 received it on 8/7 box was damaged & taped up. The antenna suffered some damage a few bent elements & UHF phase wires were out of the mast mounted box. I called on 8/8 I spoke with Mary Eldela I explained to her what happened she immediately sent out a new one I received the replacement on Saturday. My hat's off for superior service but shipping thru FEDEX needs a matter of attention. I recommend Winegard place some sorta bubble wrap or paper in the box The antenna measured 65" while the box was 77" a mere foot for travel & potential damage for anyone who receives one. I spoke again to Mary on the 14th told her my 2nd package received without damage Thanks again to Solid Signal I am a loyal customer!!!"