"I really like staples. The are FAST to ship... I get it the next day. It is quite amazing. The night before the online invoice will state "processing arriving the next day" (yeah... right) but then the next day it really does arrive. My only gripe with them is the rebate center, I think they are a bit sketchy, and you got to be careful keeping copies of all mailed rebates and follow up after a few weeks. So far made got all the rebates I sent and waiting on one. Currently I would recommend Staples.com...."

"They accepted a return on a scanner I bought, no hassle, which I found a much better price on Amazon. Understandably, they only matched locally, therfore excluding Amazon. I recently purchased a modem from them and the "sales associate" was friendly and knew when to go away. A very pleasent expierence."

"I purchased a massage chair from them but later on in the day, I changed my mind, so I called and got a very nice CSR who told me just to refuse it and I would get my money back. UPS brought it the next day and so I refused. Fast forward to 11 days later. I called and asked why they had not refunded my money. She told me she was sorry, she had no idea why and told me my money would be refunded in 48 hours. I go online to see that Staples had taked an additional 10.79 out of my account! I immediatly call back to ask why instead of my refund had they taken more? She said I had used a coupon and they had to take it off. I ask why they can whisk money right out of my account without authorization but it takes 48 hours to put it back? She had no answer. Fast forward 4 days later. I receive my refund....but they still owe me the 10.79 they had taken out. The chair costed 82.10 with tax, minus coupon, 72.10. I paid 72.10, then they take an addition 10.79 for a total of 82.89. They only pay me back 73.29. Thay means I paid them 9.60 for the aggrivation they caused?! I called back to explain that they still owed me some money, but all I got was, "No ma'm, we paid you, that other money was for the coupon". No matter how I explained this, I got nowhere with them. So I paid them 9.60 for using a coupon? Thanks for stealing my money Staples! I won't be shopping with you again."

"Staple would not honor a Techbargains discount code. Staple claims they do not honor unauthorized Staple codes."

"I bought a 256 MB SD Flash Memory Card from them last Monday. The card was supposed to be delivered on Tuesday, but I received a call late Monday night telling me there might be a one day delay. I was offered to cancel the order, but I declined since one more day makes no difference to me. Tuesday came and went, but no delivery. I called them up and they apologized again for the delay and offered me a $25 gift certificate for the inconvenience. I got the certificate today. I understand all major retailers have service glitches, but I'm very satisfied with the way Staples handle theirs. Will definitely buy from them again."

"i ordered a 256mb usb drive sunday, so it couldn't ship till monday. it is tuesday, and in my hands. the product was correct, it works great, and the shipping was crazy-fast."

"Purchased a Copier with $200 rebate on 2/15/2004 and was told it would be delivered on 2/19. on 2/18 i was informed the copier is out of stock and would not be backordered, but the item is still in stock on staples.com for my zip on that day. I placed an order on 2/19 for the copier ($200 rebate already expired then) and it was shipped out the same day. What kind of business Staples is. The $99 AR copier is out of stock while the $299 one is not."

"Staples gives a run-around for a "typographical error". "

"50-pack of CDR from staples.com, was shipped and delivered to the wrong address. Staples refuse to acknowledge that it's their error and basically told me on the phone to suck it up. Will never shop there again."

"Overall, it was a great seller. Okay pricing but with coupons, it gets a whole lot better. Free next day shipping which is unbelievable! Easy transaction overall."

"Ordered a laser printer with them at a very good price after discounts and rebates. They also informed that when item will arrive. Fedex came by pretty quickly to get my printer to me. Who needs to drive to the store when online shopping offers prices and to-door service."

"I ordered 100 Staples brand CD-R disks since it comes with the rebate, then it would be free. Three days later, I received and was disappointed. Why they didn't use a cardboad box?? It was in the thin plastic bag. Thin white plastic bag for a heavy stuff without no cushio!! They used UPS Ground shipping and the plastic bag was totally ripped off and the spindle plastic case was so damaged and the sale slip was missing. It is very important since I have to send it to receive the rebate. I emailed my complain and I got the email and they would send the sales slip in ten days....Customer service is not bad. But if you buy very sensitive thing, that might be problem. "

"easy online ordering, fast delivery, free shipping, would order from them again"

"I ordered a shredder online from Staples.com. The ordering process was smooth and the shipping was fast. However, when I received my shredder it was defective.

I called Staples and was told a replacement would be delivered the following day. Moreover, I was told that a Staples rep. would come pick up the defective unit within the next five business days. Well, this is a pain and was told there is no way around it. Do they expect someone to wait around for 5 buisness days 'till they come by? or leave the unit out front on the doorstep? ya right!

I did not receive the replacement unit the next day and promptly called back Staples on the following day. The CSR gave no reason as to why the unit had not shipped, but told me I would receive the product that day. Fortunately, I did and the rep also picked up the defective unit.

Overall, I am not happy that I had to call back a 2nd time to the Staples Support hotline. Not only had they failed to resolve the issue, but they made no attempt to follow up when the replacement was not delivered. Why should I be the one calling them? Furthermore, I feel that their pick-up policy for defective items needs to be re-evaluated (for residential customers). At least make it possible to drop off the item at a local store. Would I buy from them again? Probably, but in-store instead of online."

"Staples is always good. Have ordered at least 20 times from them. Shipping can take a week, but always consistant. I will always recomend them."