"This is the second batch of movies I've ordered from them... and I have been very satisfied both times. However, with each order there was one item that wasn't in-stock and did not arrive until about a week and a half later - but with the amount of money that the site saved me, I wasn't about the complain. Cheap movies, fast shipping (for the most part) and great deals every once-and-a-while. These guys are certainly keeping my business come the next time they offer a coupon."
"Great prices. Just as long as your not in a hurry to get the item deepdiscountdvd is an excellent option."
"I was a bit weary of DeepDiscountDVD due to their rating. But, I was willing to take a chance due to the very low price. And, I was pleasantly surprised. The expediting process took less than 48 hours, and I received the DVD's four days later. No problems whatsoever!"
"I've ordered a lot of times from this company and have had no problems at all. Shipping is slow, but it's free too - so it all equals out to me. There was a mishap on my previous order where my order was duplicated by mistake and customer service responded quickly and gave me directions on how to handle. They did a good job :)."
"I've ordered a lot from these people - and yeah, the shipping is slower than snot. I have found that ordering from Buy.Com is much faster and they are very competitive against this company. I wanted to order the Dilbert DVD and I emailed Deep Discount DVD twice to see if they would price match Buy.com (because their site says they will) and my emails remained unanswered to date from a month ago. So I ordered from Buy.com as it was $4 cheaper and had free (faster) shipping also. So look around and compare before ordering!!
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"Avoid at all costs!! Website showed that item was in-stock, but after 3 weeks with no product, I logged into my account on the site to learn that the item was on backorder. They didn't even have the courtesy to notify me via email. The item ended up shipping at the regular speed, even though they backordered it for three weeks (shipping is another 3 weeks). Avoid this place like the plague, spend the extra $5, it's well worth it."
"Deep Discount DVD is the only place I will buy from on-line. They are one of the only places that allows a free shipping option (a BIT slower but hey it's FREE!!!), and have 99% of what I'm usually looking for in-stock. It also doesn't hurt that they are the most inexpensive reputable place on the net! They have my business for life!"
"I will say this much: they do have good prices. But that is where it ends. Once you factor in the shipping price you are no longer getting such a deal. And if you opt for the the free shipping as I did, well, the 5 to 10 business days they tell you to allow for delivery, well, that will turn into 15 to 20. I placed an order on July 13, it shipped on July 15, and as of August 13 it has yet to show up. After the 10 busniess days I called customer service and was told there was nothing they could do but that once it showd up I could return it for a refund. Well, here it is nearly a month later and I do not even have a product to return."
"I will never buy from this store again. Their website said that they have the item in stock. As soon as I place the order I got an e-mail saying the item was OUT OF STOCK and it will take 2-3 weeks. I've cancel my order already, I don't know how that will go. If they lie on their web site, who knows what service you can expect!!
3 Weeks later I got the CD, everything was fine...but they ignored my request of cancelling the order...it took a total of 4 weeks to get a CD that for 25 cents more I could have bought somewhere else in a week... so I guess they are cheap...just be ready to wait if you buy from them."
"Everything went smoothly and the price was unbeatable, just be aware that the free shipping option is slow. It took me a full two weeks to get my CD, but for $10.50 I have no complaints. "
"Place an order for two in-stock items. Web site indicated order would ship the following business day. Several days later the order had not shipped. After contacting the company repeatedly, I received an email indicating my order had shipped. After waiting several days (I ordered expedited shipping), I contacted the company since it had not arrived. At that point I learned that my order in fact had not shipped when I was previously told, but was shipping out the current day. I waited several more days, and the products still never arrived. I called the company again and insisted that they cancel the order and refund the charge. They finally agreed even though they said the order had already shipped. I promised to return it. The order never arrived at my location. Bottom line: I was lied to on several occasions, and the company did not follow their posted shipping policy."
"Fantastic job and terrific pricing are something to always expect at Deep Discount DVD. In addition to making yet another fast and easy transaction, they've never given me any fuss about returns very promptly. And the one time I got a dvd (Cowboy Bebop Vol. 3) lost in the mail, they replaced it, no questions asked. Awesome service!"
"I placed a number of orders with DDD over the last couple of years, and never had a bad experience. Their prices are very low, if not always the lowest (Columbia House often beats them), but I like how simple it is to order from them, with no games playing on S/H charges. My orders have usually come in a week, once or twice 2 or 3 weeks."
"I have placed over half a dozen orders from DDD, some consisting of many items or box sets and others being just single DVDs. Every order has arrived in a reasonable amount of time, especially considering that shipping is always free, and none have arrived damaged in any way.
Once I tried to cancel an order immediately after placing it by my own mistake, and although is took them two days to respond to my cancellation request, by which time the order had already been shipped, they did say that if I refused delivery of the package, I would receive a full refund, which I did. So their support seems fairly slow, but they were accommodating for me at least.
I will continue to buy from DDD as I have yet to experience a problem with them, and, of course, their prices are so remarkably low."
"Now my second time ordering from them and still very pleased.
They always have the cheapest prices online and when they don't they always honor my requests (as in their "Lowest Price Guarantee") Purchased 4 DVD box sets very cheaply with 2nd Day Air and they arrived on the day I expected packaged well and without a single problem.
With the once in a blue moon 20% discount I bought a $40 box set for about $20. Very pleased and will buy from again!! I recommend them to all my coworkers."